Enterprise Customer Success Manager

Job Description Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools. Requirements Establish yourself as a trusted advisor with your customer base Develop customer relationships that promote retention and loyalty Gain deep knowledge about your assigned customer’s business needs, goals, and challenges Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges Coach customers on the best way to use Tricentis testing tools to obtain business value. Work closely with other Tricentis team members to develop strategic account and success plans. Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions. Strive to become a subject matter expert on Tricentis products. Qualifications: 5 years of progressive Customer Success or Account Management experience with complex accounts Strong sense of personal accountability and ownership for your assigned account base Passion for helping others and seeing your customers succeed Self-motivated and proactive team player Exceptional communication and organizational skills Project Management, Training or Coaching Ability to travel to customer or Tricentis office location. Additional skills that make and exceptional candidate: Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects. Experience in software quality assurance and testing - particularly test automation is a plus. Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus. Fluency in French Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life. Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them. Why You’ll Love Working at Tricentis: Market conform salary success-oriented bonus Supportive and engaged leadership team 401(k) plan, full benefits package available Company paid Disability and Life Insurance Hybrid work environment We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran. #LI-RP1 Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 1,800 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moet-Hennessy-Louis Vuitton, and Vodafone.