Service Management Specialist (ITIL)

Role: Service Management Specialist (ITIL)
Location: Orlando, FL 32801
Duration: 6 Months Contract
Pay Rate: 84.96/Hr on W2

Summary:

The Service Management Specialist is a member of the Business Process Optimization (BPO) Team. The purpose of the BPO team is to support OUC in optimizing business processes through embracing and applying best-practices commission wide. The team applies best-practices within Organizational Change Management (People), Continuous Improvement (Process), and Service Management (Technology).

Responsibilities:

The Service Management Specialist will focus on resources and capabilities necessary for delivering technology services that support current business services or enable OUCs Strategic Initiatives.

• Will act as a subject matter expert (SME) on leveraging ITIL Practices to improve service delivery capabilities.
• Will lead, facilitate, and/or coordinate improvement efforts, using an integrated approach with other complimenting best practice frameworks or methodologies.
• Will collaborate with other members of the Business Process Management & Optimization Team to recommend Service Management improvement activities.

Skills
Working knowledge of all, but not limited to the following:

• ITIL Framework
• Capability Maturity Model Integration (CMMI)

Ability to perform the following functions:

• Develop and maintain relationships through process improvements enabling business objectives
• Educate and mentor organizational stakeholders on formal Service Management approach and benefits
• Coordinate activities to improve service management delivery and capabilities
• Partner with technology employees to identify and document and maintain an up-to-date catalog of technology services
• Implement measurement tools to track results from service management improvement activities

Experience
ITIL 4 Foundation certification.

Preferred: Advanced ITIL 4 certification - ITIL Specialist (CDS, DSC, HVIT, DPI) or Managing Professional Five (5) years of experience in leading/improving Service Management capabilities: Incident, Problem, Change, Configuration, Deployment, Release, etc.
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Warm Regards,

Devesh Shukla
Business Manager - US IT Recruitment
Tricon IT Solutions
Direct: (609)-807-2115

Job Type: Contract

Pay: $80.00 - $84.93 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location