What are the responsibilities and job description for the Call Center Representative position at Trillium?
Now hiring Call Center Representatives in Peoria!
Trillium Staffing is now seeking Call Center Representatives for work in Peoria, IL!
The Call Center Representative contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. The representative performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. The representative collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
Essential duties and responsibilities include:
- Collaborating to deliver a seamless, exceptional patient experience across a broad range of customer touch points, channels, processes, and applications, including telephones, emails, web chats, texts and faxes.
- Responding to inbound chat or email interactions utilizing the EMR to schedule and confirm patient appointments, complete patient registration, find a provider and answer inquiries for Primary Care following established department protocols to ensure patient safety and data integrity.
- Enrolling and activating patient portal accounts, including answering questions and resolving any user issues; escalating in accordance with established process.
- Processing effectively various EMR work queues by updating, deferring or editing information following established protocols and workflows.
- Maintaining call center operational productivity, utilization and quality expectations.
Positions are available on first shift with your choice of start time, 7:30am or 8am. 40 hours a week with weekends and overtime based on need. Pay will be $16/hr. These positions are full time and long term. If interested, please apply today!
- High School Diploma or GED required
- Two years of customer service experience required, healthcare setting preferred.
- Must be available to work a flexible schedule that may include evenings, weekends, and holiday shifts.
- Proficiency in the use of computers and ability to type a minimum of 35 wpm.
- Knowledge of medical terminology and terminology used by insurance and managed care health plans a plus.
Trillium Staffing has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals.
#MORT
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- Monday to Friday