Community Manager (HOA)

OVERVIEW

At Trilogy Residential Management we know success happens with great people.  That’s why we invest in our team members to take on the expanding challenges of our industry with ease.  Trilogy provides career development opportunities, ongoing training programs, competitive compensation, benefits and incentive programs!  We are looking for true team-players who want to learn and advance in the industry. 

WHO WE ARE

Trilogy Residential Management (“Company”) is the affiliated Property Management Company of Trilogy Real Estate Group, a privately held real estate investment and property management firm with a focus on multifamily apartments and commercial real estate. Since 2002, the principals of Trilogy have successfully completed over $4.0 billion in real estate transaction volume. Trilogy has a proven expertise in timing real estate cycles and sourcing and managing outstanding real estate investments in major markets around the United States. For additional information please visit www.trilogyreg.com. 

JOB SUMMARY

The Community Manager is responsible for the overall performance of their community.  They are involved in all aspects of property operations including human resources, budgets and financials, maintenance and activities, resident services and accounts payable and receivable, and expenses.  They are responsible for the development and execution of site operational plans in accordance with the community’s financial objectives. The Community Manager is responsible for hiring and training all onsite positions and working closely with their team to support the community goals to promote resident satisfaction. The Community Manager will serve as liaison between resident owners and the Board of Directors, develop relationships with vendors and contractors, and enforce all rules as set forth by the governing documents.

KEY RESPONSIBILITIES

• Work with Accounting Department to develop the annual operating budget.
• Manage assessment collections, late notices and oversee the administration of accounting functions for the community.
• Strong leadership and communication skills as interaction with residents and Board of Directors is frequent.
• Review financial statements, community activity reports, and other performance data to measure productivity, goal achievement and to determine areas needing improvement.
• Ensure all required daily, weekly, monthly and quarterly reports are completed accurately and in a timely manner.
• Recruit, supervise, train, mentor and develop all onsite staffing, taking corrective action in coordination with Human Resources when needed.
• Identify deficiencies and implement corrective action plans.
• Understanding of community’s governing documents.
• Schedule and attend Board meetings, hearings, contractor walkthroughs, etc.
• Work with contractors to develop preventative maintenance plans for property.
• On-site visibility throughout the common areas.
• Develop relationships with local emergency organization to understand safety and evacuation plans.
• Review, maintain and audit all site files for accuracy, completion and compliance.
• Review all community purchasing with complete adherence to budget.
• Oversee and/or complete all activities related to collections, delinquency, exposure, Accounts Payable/Receivable, and online reputation management.
• Handle resident issues and manage the community’s overall online reputation.
• Assist with all capital projects in coordination with the Board of Directors.

JOB REQUIREMENTS

*** Licensed Realtors or Brokers: It is against company policy to practice while employed by Trilogy. Active licenses must be placed on hold and not used if employed by Trilogy. ***

• Minimum of 5 years of experience as a Community Manager or similar.
• Must have a valid Driver’s License (copy of valid license will be required for personnel file).
• CPM or CAM preferred.
• YARDI or other property management software experience preferred.
• Must have thorough understanding of budgets and financials.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Ability to train, develop, lead and mentor.
• Superior written and verbal communications skills.
• Demonstrated leadership and strategic thinking skills.
• Extremely computer literate with a knack for technology.
• Must assist and/or work during onsite events as needed.
• Results oriented with the ability to balance all business considerations.
• Some travel required.

Various benefits are available: Continuous training, paid holidays, paid time off, 401k, housing discount and medical benefits. Background checks will be performed on all qualified applicants.

Equal opportunity employer.