Employment Type:

Shift:

Description:

An Opportunity to Join our Remarkable Care Team!

Trinity Health, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. TH represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.

POSITION PURPOSE

Assumes responsibility for collection of food preferences and menus.  Acts as the department guest relations representative-resolving concerns of patients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Discusses menus with patients and families offering consultation in selection of food items and guidance regarding menu selection, based on nutritional needs and diet prescriptions.
• Works with clinical dietitian-food service to resolve food/menu problems and provide special requests of patients.
• Responds to/resolves all concerns and requests of patients regarding food service…may deliver meals to patients.
• Communicates with portable telephones to assure all patients’ meal service needs are met.
• Considers age specific; developmental and cultural needs when interviewing patients to obtain nutritional history information, including food habits and preferences. Collaborates with clinical nutrition as needed.
• Has functional knowledge of supplement composition and indications for use with specific disease states. Note: would not order supplements.
• Acts as liaison between clinical nutrition and food service department.
• Acts as liaison between food service and nursing staff.
• Understands and explains to patients the nutritional value of menu items including fluid amount and carbohydrate exchanges.
• Maintains the patient diet record in the food service computer system. Maintains and updates the patient card file to reflect accurate diet order information from the medical record, including supplements and caloric counts.
• Utilizes food service computer to print menus, supplement labels, reports and food production tallies.
• Modifies patient selections to meet fluid and carbohydrate choice needs.
• Collects selected patients’ menus and prepares them for inputting.
• Performs various clerical duties such as answering phones, collecting data, tallying and record keeping. 
• Assure delivery of “late” trays/items to patients.
• Take food service supplies (as needed) to patient rooms / outpatient clinics.
• May be asked to prepare simple foods like sandwiches/salads.
• Delivery of assigned snack items to patients.
• Interacts with nursing personnel and other members of the health care team in resolving patients’ dietary problems/concerns.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to St. Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
• Behaves in accordance with the Mission, Vision and Values of SJMHS.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Other duties as assigned

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

• High school diploma and 2 years higher education or equivalent experience in dietetics, business, science, or a closely related field.

• Six months previous work experience in patient relations, office/ clerical, or related field. Patient nutrition software (CBORD) and/or healthcare food service experience is preferred.

REQUIRED SKILLS AND ABILITIES

Ability to concentrate and pay close attention to detail for up to 50% of work time.

Interpersonal skills to communicate effectively with staff and other department personnel and patients.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job.  It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or SJMHS’s Return to Work Program

Why this position -- What can it do for you!

• Located in the Ann Arbor/Ypsilanti, Michigan with easy access to US-23, M-14, and I-94.

• Full benefits package
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Retirement Savings Plan with employer contribution option
  • Tuition Reimbursement
  • Life Insurance
  • Short/Long Term Disability

• Opportunity for growth and advancement throughout Trinity Health in 22 different states!

• Free close proximity parking!

• For more information regarding career opportunities with Saint Joseph Mercy Health System please visit https://jobs.trinity-health.org/search-results

Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job.  It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or THM’s Return to Work Program.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.