What are the responsibilities and job description for the Bilingual Customer Service Specialist position at Trinity Logistics?
A Day in the Life: Bilingual Customer Service Specialist
This is a hybrid position requiring one day a week in the office plus one additional day a month in the office with the entire team.
Did someone say they were looking for a challenging job that gives them daily interaction with customers and enables them to provide solutions? Well hopefully you did because we've got the perfect job in Trinity's Customer Service Specialist! This role will put you on the front line with our customers, answering questions and directing calls to the right people when more complicated concerns arise. People skills and being solution-minded is a must in this role! Customer Service will put you in a crucial position within Trinity and allow you to gain a plethora of knowledge about our business operations on both sides of the freight we are arranging. With ample room for growth and exposure to all sides of the business, this position will provide you the opportunity to step into the logistics world and begin an exciting career! Being fluent in Spanish and English is also a must! If this sounds like you, apply today!
Essential Skill Sets: Is this You?
- Multitasking
- Bilingual (Spanish/English) Required
- Interpersonal Relationship Building
- Works Well Under Pressure
- Great Communicator
- Excellent Time Management Skills
- Problem Solver
Job Requirements: Is This You?
- Bilingual required- must be proficient in both English and Spanish; to include written and verbal communications.
- Able to provide exceptional customer service to all stakeholders in a fast-paced environment juggling multiple tasks and projects at once.
- Positive and friendly attitude with demonstrated ability to gain cooperation from across various departments and Team Members.
- Detail oriented.
- Strong communication skills which will translate into a pleasant and professional demeanor on the phone as well as in emails.
- Proven planning and organizational skills.
- Goal oriented, always willing to seek knowledge and improve upon skills in order to drive new ideas.
- Commitment to living the Trinity Guiding Values.
Your Future with Trinity: Are We What You're Looking For?
- Laid- back working attire- who doesn't love wearing jeans to work?
- Ample benefit package options- including medical, dental, and vision, a wellness program, tuition reimbursement, discount programs
- 401(k) with a 100% match up to 6%
- FUN team building activities
- Generous PTO offering
- Strong focus on internal advancement and promotion from within
- Trinity Foundation- constant opportunities to give back to the community
EEO STATEMENT: Trinity Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Salary : $38,200 - $48,400
