Assistant Community Manager

Be a part of a high-end apartment brand that is highly focused on luxury and location. Our Arrive portfolio continues to grow as we acquire communities in some of the nation’s most desirable metropolitan areas and city centers. We are currently seeking personalities with a commitment to quality and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to cultivating exceptional community environments and guided by our values.

Job Description:

• Provide superior customer service
• Assist in conducting market surveys
• Show, lease, and move in prospective community members
• Update unit availability daily
• Process rental applications
• Process maintenance work orders
• Adhere to the Trinity operating procedures and policies
• Receive and process collections in accordance with company standards
• Collect past due balances from former community members
• Clerical and phone support
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager
• Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
• Additional tasks or duties assigned by Community Manager

Special Requirements:

Physical demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel:

• This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.
• Must be able to travel between sites in Des Plaines and Vernon Hills.

Essential Functions:

Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:

• Handle high stress situations effectively
• Exhibit strong leadership skills
• Excellent communication skills
• Superior collection skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Strong sales background
• Knowledge of state law as it relates to fair housing

Qualifications:

Computer Skills:

• Intermediate computer and Internet knowledge
• Intermediate knowledge of MS Word, Excel, and Outlook
• Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check

Learning and Development:

• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs

Education:

• High school education or equivalent is required
• CPM, CAM, RMP, or CMCA Certifications are preferred but not required
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions

Professional Experience:

• Two years of experience in residential property management in the Multifamily Industry is required 

We’ve Got You Covered!

Medical, Vision, & 125 Plan

We cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums.

Retirement Plans

Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.

Group Life, Long-Term, and Short-Term Disability Insurance

We provide up to $25,000 of coverage if the unimaginable occurs.

Paid Holidays & Vacation

Enjoy 10 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)

• 2 weeks of accrued paid vacation annually in the first 2 years of service
• 3 weeks of accrued paid vacation annually after 2 years of service
• 4 weeks of accrued paid vacation annually after 6+ years of service

Sick Time

Not feeling well? We provide you with 48 hours of sick pay each year.

Referral Bonuses

Great Talent Knows Great Talent - Bonuses provided for hires made through employee referrals

Volunteer Time-Off

If you need a day off to volunteer in your community, we’ll provide you with the support you need. 

Discounts & Scholarships

Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!

Additional Perks Include…..

• Employee Assistant Program (EAP)
• Health Advocate and Travel Assistance Program
• Bereavement Pay if dealing with an unfortunate death in the family
• Competitive Bonus & Commission Structures
• Extensive Professional Development Training and Reimbursement Program
• Opportunities for Advancement

See more at: https://www.trinity-pm.com/join-our-team