What are the responsibilities and job description for the Sales Account Manager position at TrinWare?
MICROSEL OF COLORADO LLC dba TrinWare
Sales Account Manager
Sales - Centennial, CO - Full Time
Account Manager – MSP
TrinWare, a full-service IT Managed Services Provider (MSP) and custom computer manufacturing company, is looking for their newest Managed Services Technical Account Manager to join our team. Our continued growth and diverse expansion require the addition of an MSP Account Management Professional to enhance sales to facilitate our business plan.
Do you like helping clients benefit from cutting edge solutions? Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have a will to win? Are you anxious to learn more?
If so, keep reading…. you may be the new team member we are looking for!
TrinWare is a unique IT Managed Service Provider and IT support company. We help business leaders of mid-market companies with cybersecurity and digital transformation to gain a competitive edge in their market. We become a trusted business partner alongside the companies we serve.
TrinWare also manufactures, configures, and fulfills custom computer solutions for a variety of industries from their Centennial, CO headquarters. Software solution providers, corporate customers, and VARs are just some of the marketplaces TrinWare services.
Cover letter / Letter of interest - All applicants are requested to provide a cover letter or letter of interest to be considered for this position.
Job Title
Technical Account Manager - MSP
Summary
The Technical Account Manager-MSP at TrinWare is responsible for the management of TrinWare MSP clients through a proactive and relentless approach to customer service. This role works directly with the TrinWare sales team and reports to the Director of Sales - MSP.
The Technical Account Manager at TrinWare is responsible for the maintenance of the Managed Services customer base. Client cadences and QBRs are established to assure both TrinWare and the clients goals remain consistent. Technical knowledge, coupled with excellent customer service skills, high energy, and a desire to succeed are required for this position.
The Technical Account Manager role encompasses; client growth, order entry, customer database management, customer quotes and sales team support as required by TrinWare customers.
Customer interactions will be in person, via site visits, telephone, on-line and e-mail. A high level of customer service and attention to detail is required for this position. Technical Account Managers are required to possess, continually learn, and evolve with marketplace best practices technical solutions. In addition, Technical Account Managers must be capable of researching, sourcing, and requisitioning products to be purchased for specific customer solutions throughout the industry.
Ideal Qualifications
Bachelors or Associates degree, in a computer-related field preferably and at least 2 years of technology industry experience
Experience with IT Managed Services, Cloud Computing, Business Continuity Disaster Recovery (BC/DR), VoIP, QoS is preferred
Experience with physical network infrastructure, wireless networks & solutions, virtual desktop infrastructure, technical roadmaps and solution planning
At least 2 years of customer service and/or account management experience
Experience utilizing remote or web-based presentation technology such as WebEx to demo solutions and services
Expertise with Microsoft Office products including Word, Excel, Outlook and Power Point
Experience working in a matrixed organization to achieve customer outcomes
Professional written and verbal communication
Strong interpersonal skills and business acumen
Strong time management skills and the ability to stay organized during high volume
Willingness to learn continuously and escalate issues when appropriate
Valid Colorado Driver’s License with ability and willingness to travel locally
Ability to lift 50 lbs.
Duties
Managing a client database through a CRM, preferably HubSpot, to drive revenue and profitability on existing accounts
Increase revenues by developing, communicating, and driving effective account management strategies based on valid, customer-specific value propositions
Manage contracts and agreements to ensure that expectations are being established, communicated, and met
Order entry and processing of those orders provided by TrinWare customer base
Other duties as assigned by the Director of Sales - MSP
Effective business networking including community events, industry events, trade shows, and other networking opportunities
To perform the job successfully, an individual should demonstrate the following competencies that reinforce our company culture:
Understand the value of Company offerings
Comprehend business implications of decisions
Prioritize work based on profitability
Act following a cost-benefit analyses
Understand competition thoroughly
Identify key trends in Company markets
Focus work to achieve strategic goals
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethics; uphold organizational values.
Balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback.
Has a strong willingness to learn, adapt, and find ways to overcome obstacles when dealing with clients
Relationships
The Technical Account Manager will report to Director of Managed Services of TrinWare.
The Technical Account Manager will be required to work closely with all departments including Production, Accounting, Sales and NOC
Hours
The Technical Account Manager will work 40 hours per week. Hours to be determined and may fluctuate with the needs of the department.
Pay and Benefits
The starting salary range for this position is $19.00 to $24.00 per hour. Bonuses and commissions are commensurate with experience and qualifications. On-target earning (OTE) $60k - $70k in year 1, $80k - $90k in year 2, and $100k - $110k in year 3
TrinWare’s available benefits include:
Medical
Vision
Dental
Life
Short/Long term disability
401K with matching
Paid holidays
Paid vacation
Paid sick leave
Employee discount programs
Employee referral program
Employee Assistance programs
TrinWare’s Core Values
TrinWare’s culture is a coming-together of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.
TrinWare is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Sales Account Manager
Sales - Centennial, CO - Full Time
Account Manager – MSP
TrinWare, a full-service IT Managed Services Provider (MSP) and custom computer manufacturing company, is looking for their newest Managed Services Technical Account Manager to join our team. Our continued growth and diverse expansion require the addition of an MSP Account Management Professional to enhance sales to facilitate our business plan.
Do you like helping clients benefit from cutting edge solutions? Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have a will to win? Are you anxious to learn more?
If so, keep reading…. you may be the new team member we are looking for!
TrinWare is a unique IT Managed Service Provider and IT support company. We help business leaders of mid-market companies with cybersecurity and digital transformation to gain a competitive edge in their market. We become a trusted business partner alongside the companies we serve.
TrinWare also manufactures, configures, and fulfills custom computer solutions for a variety of industries from their Centennial, CO headquarters. Software solution providers, corporate customers, and VARs are just some of the marketplaces TrinWare services.
Cover letter / Letter of interest - All applicants are requested to provide a cover letter or letter of interest to be considered for this position.
Job Title
Technical Account Manager - MSP
Summary
The Technical Account Manager-MSP at TrinWare is responsible for the management of TrinWare MSP clients through a proactive and relentless approach to customer service. This role works directly with the TrinWare sales team and reports to the Director of Sales - MSP.
The Technical Account Manager at TrinWare is responsible for the maintenance of the Managed Services customer base. Client cadences and QBRs are established to assure both TrinWare and the clients goals remain consistent. Technical knowledge, coupled with excellent customer service skills, high energy, and a desire to succeed are required for this position.
The Technical Account Manager role encompasses; client growth, order entry, customer database management, customer quotes and sales team support as required by TrinWare customers.
Customer interactions will be in person, via site visits, telephone, on-line and e-mail. A high level of customer service and attention to detail is required for this position. Technical Account Managers are required to possess, continually learn, and evolve with marketplace best practices technical solutions. In addition, Technical Account Managers must be capable of researching, sourcing, and requisitioning products to be purchased for specific customer solutions throughout the industry.
Ideal Qualifications
Bachelors or Associates degree, in a computer-related field preferably and at least 2 years of technology industry experience
Experience with IT Managed Services, Cloud Computing, Business Continuity Disaster Recovery (BC/DR), VoIP, QoS is preferred
Experience with physical network infrastructure, wireless networks & solutions, virtual desktop infrastructure, technical roadmaps and solution planning
At least 2 years of customer service and/or account management experience
Experience utilizing remote or web-based presentation technology such as WebEx to demo solutions and services
Expertise with Microsoft Office products including Word, Excel, Outlook and Power Point
Experience working in a matrixed organization to achieve customer outcomes
Professional written and verbal communication
Strong interpersonal skills and business acumen
Strong time management skills and the ability to stay organized during high volume
Willingness to learn continuously and escalate issues when appropriate
Valid Colorado Driver’s License with ability and willingness to travel locally
Ability to lift 50 lbs.
Duties
Managing a client database through a CRM, preferably HubSpot, to drive revenue and profitability on existing accounts
Increase revenues by developing, communicating, and driving effective account management strategies based on valid, customer-specific value propositions
Manage contracts and agreements to ensure that expectations are being established, communicated, and met
Order entry and processing of those orders provided by TrinWare customer base
Other duties as assigned by the Director of Sales - MSP
Effective business networking including community events, industry events, trade shows, and other networking opportunities
To perform the job successfully, an individual should demonstrate the following competencies that reinforce our company culture:
Understand the value of Company offerings
Comprehend business implications of decisions
Prioritize work based on profitability
Act following a cost-benefit analyses
Understand competition thoroughly
Identify key trends in Company markets
Focus work to achieve strategic goals
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethics; uphold organizational values.
Balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback.
Has a strong willingness to learn, adapt, and find ways to overcome obstacles when dealing with clients
Relationships
The Technical Account Manager will report to Director of Managed Services of TrinWare.
The Technical Account Manager will be required to work closely with all departments including Production, Accounting, Sales and NOC
Hours
The Technical Account Manager will work 40 hours per week. Hours to be determined and may fluctuate with the needs of the department.
Pay and Benefits
The starting salary range for this position is $19.00 to $24.00 per hour. Bonuses and commissions are commensurate with experience and qualifications. On-target earning (OTE) $60k - $70k in year 1, $80k - $90k in year 2, and $100k - $110k in year 3
TrinWare’s available benefits include:
Medical
Vision
Dental
Life
Short/Long term disability
401K with matching
Paid holidays
Paid vacation
Paid sick leave
Employee discount programs
Employee referral program
Employee Assistance programs
TrinWare’s Core Values
TrinWare’s culture is a coming-together of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.
TrinWare is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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