What are the responsibilities and job description for the Communications Coordinator position at Troon?
- Encourage independent decision-making by employees
- Share information openly, broadly, and deliberately
- Value attitude, effort and excellence
- Focus on “we” not “me
- Seek to positively impact live
- Have fun
- Look for solutions in every challenge
- Responsible for membership communications throughout the Club, such as club email blasts, website
management (public and private), social media maintenance, member event communication, and
calendar management and updates. - Links with Troon Prive corporate resources as needed and executes on the club level – includes activities
such as drafting Club and/or Troon-branded email blasts, sharing social media, managing stock and
distribution of Club and/or Troon magazines and directories, plus curating and developing content for
posting and submissions to club website. - Supports the Membership Director in all membership sales
activities, such as lead processing, production of prospect and sales reports, and membership files.
Essential Duties:
- Schedule, manage and/or create all facets of internal member communication
- Manage club’s website and social media content
- Develop and produce content and assets for all media channels including website
- Develop and produce social and other programming including related collateral and materials for
distribution - Assist with CRM and prospect database insuring integration to club’s operating system
- Assist with external email marketing campaigns (lead generation)
- Ensures program and reporting information files are maintained
- Implements and maintains excellent service to achieve member and guest satisfaction
- Maintains flexibility to take on new tasks as directed by the Membership Director
- Regular and reliable attendance
Education/Experience:
- Minimum of 2 years’ experience working in marketing, sales and/or communications plus knowledge in
website management, content creation and social media, and/or a Bachelor’s Degree in Communication,
Business or Marketing. Design and Photoshop experience a plus.
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the
associates may be required to communicate with English speaking customers or co-workers, the
manuals for the equipment the associates may use are in English). - Proficient knowledge of all Microsoft Office applications and HTML.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new
practices or develop new approaches.
Revised 1/2017 - Excellent interpersonal skills.
- Ability to work independently with little supervision.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this
position may be asked to perform from time to time
About Golfinity
Golfinity is a first-of-its-kind indoor golf performance club, created in the spirit of expanding golf’s reach. Our mission is to provide access to amazing technology and learning resources, deliver world-class instruction, and create a golf community that encourages lasting relationships. We deliver this through our purpose-built facilities, our passion for serving our customers, and inspiring people to discover golf and develop their skills.
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.
