Head Tennis Pro

Job Summary

Manage all Sports Programming (Tennis, Pickleball, and Bocce) clinics, activities, events, exhibitions, tournaments, court reservations, instructional lessons, and teaching staff for Esplanade.

Duties and Responsibilities

Daily Operations/ Scope of Position:
• Ensure that all Members and their guests receive courteous, prompt, and professional attention.
• Enforce club policies and procedures both on and off the court.
• Edit all mass communications (electronic and traditional) for consistency, content, and tone.
• Oversee the flow of information that Members receive via the court booking site and mass e-mails.
• Be visibly present on the Resort Campus and courts during peak periods of play.
• Maximize court usage by encouraging play and arranging games among Members.
• Ensure Members ’racquets are strung within 48 hours.
• Ensure Members are being well-served in selecting and purchasing merchandise when applicable.
• Handle all member inquiries about court/lesson fees and sales.
• Foster cooperation among teaching professional staff.
• Ensure adequate professional coverage (Mon-Fri 8 am-8 pm, Sat/ Sun 10 am-6 pm).
• Ensure all equipment and supplies are stocked and well-maintained (stringing machine, stringing/ball-making tools, computer hardware/software, office supplies).
• Help recruit, select, train, supervise, schedule, manage and evaluate the teaching professionals at all Esplanade communities.
• Develop and monitor training and education opportunities for teaching professionals and encourages self-improvement.
• Handle all discipline and termination of teaching professionals by company policy.

Other Common Responsibilities
• Assist Members in using the online booking system.
• Attend and participate in monthly Sports Programming Social Club meetings for specific events.
• Provide a monthly report detailing monthly programming.
• Provide monthly reports of court use and lessons.
• Maintain an up-to-date calendar of events for the current and upcoming seasons (minimum of rolling 90-days).
• Ensure that all tournaments, exhibitions, and in-house club events are consistently organized, administered, and officiated.
• Manage the merchandise (ordering, purchasing, communicating with vendors on custom items, setting prices, controlling inventory, handling special/custom ordering for teams).
• Current knowledge of the state of the games and coaching techniques.
• Ensure that all teaching professionals are up to date in their respective sports and provide excellent lessons.
• Maintain a close working relationship with other club professionals.
• Continue to seek ways to increase workflow efficiencies.
• Constantly explore ways to improve all aspects of the club and member experience.
• Monitor the court bookings for completeness, accuracy, appropriateness of play, cancellations, double bookings, notification needs, etc.
• Set up and maintain online Google forms/ interactive calendar for RSVPs for tournaments/events.
• Troubleshoot with outsourced IT companies to quickly fix and maintain online booking sites, e-mail accounts, computers, and booking display screens.
• Coordinate with the leadership team to ensure all aspects (food & beverage, set-up, etc.) are correctly coordinated with games/events.
• Complete and submit vendor check requests every other Monday (before 10 am) to the community association manager.
• Coordinate with a vendor partner to ensure maintenance, repair, and cleaning of courts.
• Inspect and maintain cleanliness, organization, safety, and repair throughout the court areas.
• Perform other duties as assigned by supervisor(s).

Required Skills/Abilities

• Demonstrate knowledge and excellence in sports programming by playing Tennis and/or Pickleball.
• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with Members in an appropriate tone and manner both verbally and written.
• Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Proficiency in Microsoft Word: Excel, Outlook, PowerPoint, and Publisher.
• Comfort with public speaking and ability to use critical thinking for problem-solving skills and conflict-resolution strategies.
• Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently, and up to 20 lbs. constantly.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Proven ability to lead a team in a collegial environment.
• Ability to learn software (Mindbody/ Jonas), Google Forms, MailChimp, interactive calendar, registration processes, policies and procedures, equipment, material, products, etc.

Educational and Experience Requirements

• Professional certification from the USPTA and/or IPTPA or PPA.
• CPR and First Aid certifications are required.
• High School diploma or equivalent; 1-2 years experience and/or the equivalent in experience and training in a private, member-owned club/space.

Preferred Requirements

• Previous experience as Head Teaching Professional for Tennis and/or Pickleball.
• Professional and/or collegiate playing experience.
• College Education - Bachelor’s degree.
• A career path marked with stability and educational growth with USPTA.

Working Conditions

• Works indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.