What are the responsibilities and job description for the Member Services position at Troon?
The Fountaingrove Club is hiring for part-time Member Service positions.
We are a private club wanting to bring our members exceptional customer service, whether it is while they are visiting the pool, working out on the fitness floor, eating at our restaurant, playing a round of golf or playing tennis. Making sure our members and their guests are checked in, taking phone calls for information and/or sign ups for swim-lessons, tennis lessons, personal training, fitness classes. Maintaining our fitness floor, pool deck, tennis courts and all other areas of our property for cleanliness. Making sure our members/guests are following our club rules. Taking care of our opening and closing procedures set in place daily for the Athletic Club.
Essential Functions & Accountabilities
- Responsible for properly checking in all Members and their Guests
- Greet each member/guest with a smile and a friendly greeting
- Book court times, group fitness classes both in person and on the phone
- Be courteous and polite on the telephone as well as face to face contact
- Maintain positive relations and rapport with members and their guests
- Be familiar with roles of all staff so that you can direct members/guests to the appropriate staff member
- Listen to guests inquiries and complaints and deal with them in a responsible and professional manner
- Assist in cleaning and straightening of the fitness floor
- Promote upcoming events and programs to members/guests
- Know and enforce all the rules, policies, and procedures at the Athletic Club
- Follow and complete all opening and closing procedures established at the Athletic Club
- Empty towel bins and perform laundry per your shift daily
Pay range: $17.06 to $19.00
Education/Experience:
High School Diploma or General education degree(GED)
Previous Customer service experience
Physical Demands:
Frequently stands and uses hands, Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds
Environment/Noise:
Works in outdoor weather conditions, Noise level is moderate.
Job Knowledge, Skill, and Ability Preferences:
Ability to read and speak English
Computer proficiency including but not limited POS, Microsoft Office applications, Clubessential, social media and other programs related to tennis such a tennisdirect or ClubAutomation
We are following all COVID-19 mandates here in Sonoma County, California
Salary : $17 - $19
