What are the responsibilities and job description for the Sales Coordinator position at Troon?
Golfinity is a first-of-its-kind indoor golf performance club, created in the spirit of expanding golf’s reach. Our mission is to provide access to amazing technology and learning resources, deliver world-class instruction, and create a golf community that encourages lasting relationships. We deliver this through our purpose-built facilities, our passion for serving our customers, and inspiring people to discover golf and develop their skills.
Like all great organizations, we strive to hire the best and we value integrity, excellence, respect, inclusion, collaboration, and care. We refer to our team as Solve City, and like our customers who are working towards improvement, our motto is “Grow, every day.”
What is special about our Solve City culture is how much we: Encourage independent decision-making by employees sharing information openly, broadly, and deliberately. Value attitude, effort and excellence. Focus on “we” not “me”. Seek to positively impact lives. Have fun. Look for solutions in every challenge.
The Sales Coordinator creates a positive experience by ensuring guests/members are greeted and promptly established in the bays. Maintains booking schedules and retail area.
Essential Duties:
- Provides sincere and courteous service to all Golfinity members and guests
- Maintains a complete understanding of membership categories and new member enrollment
- Executes new member sign ups and onboarding
- Maintains online booking schedules and checks members into lessons, practices, and bay rentals
- Engages in telephone correspondences with prospective members to introduce the facility and conducts facility tours
- Regularly checks and responds to emails and voicemails
- Educates customers on the Golfinity app, simulator technology, restaurant hours and menus
- Maintains the lobby and front desk and ensures areas are neat and organized
- Ensures bays are clean and stocked with balls, tees to be ready for members and guests
- Escorts members and guests to bays and sets them up with preferred simulator program and settings
- Processes and records merchandise sales transactions through Toast POS
- Performs opening and closing duties
- Assists with all audio and video technology including tv’s and music
- Assists with rotating stock, keeping displays clean and orderly and creating appealing displays.
- Assists in educating members and guests regarding policies, current wait time, and restaurant information
- Assists service staff with bussing tables, taking cocktail and food orders to include to-go orders and curbside pick-ups.
- Performs other duties as assigned or required.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Physical Demands:
Frequently stands, walks, uses hands, talks or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Environment/Noise:
The noise level is average.
Certificates/Licenses:
Food Handlers Card/Certification is preferred
Job Knowledge, Skill, and Ability Preferences
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
- Meets state age requirements for handling alcoholic beverages
- Proficient in typing, Microsoft Excel, Word, PowerPoint
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Troon is an equal opportunity employer.
