What are the responsibilities and job description for the Customer Service Manager position at Tropical Smoothie Cafe?
CAFE MANAGER( GENERAL MANAGER)
$50,000- $60.000 a year salary is negotiable and based on experience .
READY TO GROW, BECOME A MANAGER!
COME JOIN THE TROPICS BY BECOMING A PART OF OUR GROWING TROPICAL SMOOTHIE CAFE TEAM! IN A FUN, FAST PACED ENVIRONMENT WHILE GETTING PAID!
DO YOU HAVE A PASSION FOR GOOD, HEALTHY, DELICIOUS FOOD? WE WELCOME YOU TO APPLY WITH US!
TROPIC MANAGER'S RESPONSIBILITY
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Café Managers are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are an experienced Assistant Manager/Shift Leader who has demonstrated that you are ready to take the next step in your career, you would be a great Tropical Smoothie Café Manager.
How we Inspire and make a difference everyday
- Interacts with crew members, customers, and vendors using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere).
- Delivers “Unparalleled Hospitality” to each customer that visits our café.
- Knowledgeable and proficient in each position within the café.
- Successfully completed the café Basics, Certified Trainer and Crew Leader Training Programs.
- Recruits, interviews, hires and trains new Crew Members to ensure the café is staffed at the appropriate level.
- Manages and delegates daily functions of the café, including prepping product, making food and smoothies, serving customers and completing daily and weekly cleaning duties.
- Manages the ordering, inventory and reconciling invoices for all products.
- Hits sales goals, manages labor and controls inventory
- Ensures sanitation practices are being used in handling and preparing food in the kitchen.
- Ensures all safety and security policies are being followed as set by the brand.
- Trains and coaches Crew Members/Shift Leaders during each shift to ensure brand standards are upheld.
- Performs any additional tasks necessary to run the café.
Our Ideal Candidate Requirements:
- One or more years of restaurant experience, including progressive supervisory experience.
- Legally able to work within the State and Federal guidelines.
- Valid driver's license.
- Serv Safe Certified is required. Will need to pass test if not already certified.
Physical Requirements:
-Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast-paced café environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
Additional Information
What it Takes in Tropic Time:
- Most shifts are 8 hours, but this may vary.
- Café Managers can expect to have some early mornings, late evenings, weekend and/or holiday hours and will have additional opening/closing responsibilities.
- Lead Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
- Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift. Fun, fast-paced, upbeat environment with no fryers!
Schedule Expectations:
-Must be able to work 50 hours per week
-Work between 5-6 days a week
Awesome Benefits:
-Competitive pay
-Monthly Bonus program
-Paid healthcare benefit
-Paid vacation days
-401 k matching
-Meal Benefit
Required
- Legally authorized to work in the United States
- 18 years or older
- Own a personal vehicle
- Valid auto liability insurance
- Background check
- Valid driver's license
- Available to work: weekends
- Preferred 2 years of experience in the food & restaurant industry for General Manager, Food Service license/certification: ServSafe Manager Certification
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Plantation, FL 33324: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $55,000 - $60,000