Customer Service Manager

Tropical Smoothie Cafe
Plantation, FL Full Time
POSTED ON 11/5/2023 CLOSED ON 12/4/2023

What are the responsibilities and job description for the Customer Service Manager position at Tropical Smoothie Cafe?

CAFE MANAGER( GENERAL MANAGER)

$50,000- $60.000 a year salary is negotiable and based on experience .

READY TO GROW, BECOME A MANAGER!

COME JOIN THE TROPICS BY BECOMING A PART OF OUR GROWING TROPICAL SMOOTHIE CAFE TEAM! IN A FUN, FAST PACED ENVIRONMENT WHILE GETTING PAID!

DO YOU HAVE A PASSION FOR GOOD, HEALTHY, DELICIOUS FOOD? WE WELCOME YOU TO APPLY WITH US!

TROPIC MANAGER'S RESPONSIBILITY

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Café Managers are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are an experienced Assistant Manager/Shift Leader who has demonstrated that you are ready to take the next step in your career, you would be a great Tropical Smoothie Café Manager.

How we Inspire and make a difference everyday

- Interacts with crew members, customers, and vendors using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere).

- Delivers “Unparalleled Hospitality” to each customer that visits our café.

- Knowledgeable and proficient in each position within the café.

- Successfully completed the café Basics, Certified Trainer and Crew Leader Training Programs.

- Recruits, interviews, hires and trains new Crew Members to ensure the café is staffed at the appropriate level.

- Manages and delegates daily functions of the café, including prepping product, making food and smoothies, serving customers and completing daily and weekly cleaning duties.

- Manages the ordering, inventory and reconciling invoices for all products.

- Hits sales goals, manages labor and controls inventory

- Ensures sanitation practices are being used in handling and preparing food in the kitchen.

- Ensures all safety and security policies are being followed as set by the brand.

- Trains and coaches Crew Members/Shift Leaders during each shift to ensure brand standards are upheld.

- Performs any additional tasks necessary to run the café.

Our Ideal Candidate Requirements:

- One or more years of restaurant experience, including progressive supervisory experience.

- Legally able to work within the State and Federal guidelines.

- Valid driver's license.

- Serv Safe Certified is required. Will need to pass test if not already certified.

Physical Requirements:

-Continuous standing and walking throughout the duration of each shift.

- Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.

- Constant face-to-face interactions with crew members and customers.

- Safely navigate in a fast-paced café environment.

- Ability to multi-task and remain positive in sometimes stressful working conditions.

Additional Information

What it Takes in Tropic Time:

- Most shifts are 8 hours, but this may vary.

- Café Managers can expect to have some early mornings, late evenings, weekend and/or holiday hours and will have additional opening/closing responsibilities.

- Lead Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.

- Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift. Fun, fast-paced, upbeat environment with no fryers!

Schedule Expectations:

-Must be able to work 50 hours per week

-Work between 5-6 days a week

Awesome Benefits:

-Competitive pay

-Monthly Bonus program

-Paid healthcare benefit

-Paid vacation days

-401 k matching

-Meal Benefit

Required

  • Legally authorized to work in the United States
  • 18 years or older
  • Own a personal vehicle
  • Valid auto liability insurance
  • Background check
  • Valid driver's license
  • Available to work: weekends
  • Preferred 2 years of experience in the food & restaurant industry for General Manager, Food Service license/certification: ServSafe Manager Certification

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Plantation, FL 33324: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

Salary : $55,000 - $60,000

Customer Service Manager
Sleeplay -
Hollywood, FL
Automotive Customer Service Manager
Rick Case Automotive Group -
Davie, FL
Customer Service Manager
The Taverna Collection -
West, FL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Manager?

Sign up to receive alerts about other jobs on the Customer Service Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,712 - $128,199
Income Estimation: 
$136,193 - $185,175

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $86,027 - $139,124
    • Income Estimation: $98,106 - $136,449
  • Customer Support Policies, Standards and Procedures Skill

    • Income Estimation: $98,106 - $136,449
    • Income Estimation: $102,583 - $137,190
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Manager jobs in the Plantation, FL area that may be a better fit.

Customer Success Manager

Answering Service Care, Margate, FL

Customer Service Coordinator

All Espresso Service, Pompano Beach, FL