Research Services Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Research Services Manager is a full-time, hybrid position within the Library & Research Services Department (L&RS), responsible for overseeing all aspects of research service delivery to 1,100 Troutman Pepper lawyers and staff. The primary responsibility of this role is the virtual management and mentoring of our national Research Services Team, working cooperatively through a centralized research request tracking platform. This position requires working on-site a minimum of 3 days/week in one of our larger offices (Atlanta, New York, Philadelphia or San Francisco.) Essential Duties and Responsibilities: Work collaboratively with other teams in the L&RS Department, including our Practice Liaison and Systems & Operations teams, in support of the department’s mission and goals. Effectively lead and communicate, delivering high-quality research solutions with exemplary customer service. Administer staffing and scheduling needs of the Research Services Team; establish performance goals, conduct performance reviews, and hold regular development conversations with team members. Monitor and administer research request assignments received through Quest, our research request tracking system; supervise complex research assignments; provide resource and research strategy recommendations; perform quality control oversight of work product, ensuring consistency in responses and timeliness of service delivery. Collaborate with L&RS management team to develop and implement best practices throughout the department. Remain current on technological enhancements that contribute toward providing sophisticated library and research services; participate in testing, evaluating, and selecting new research tools and advise on the cancellation or reduction of existing tools; offer consistent training and updates to the team on new product developments and enhancements. Ability to self-manage and work independently in a hybrid, and in-office setting. Ability to work effectively both independently and with teams to promote consistent and efficient workflow processes. Participate in professional associations, actively engage in professional programs and events and encourage participation by Research Services Team. Foster collaboration and teamwork among Research Services team, across other L&RS teams, and throughout the firm; participate in L&RS Management meetings; contribute to the marketing, growth and development and reputation of the department. Promote and uphold the highest professional and customer service standards. Knowledge, Skills, and Abilities: Previous experience mentoring, coaching, and leading a team in a virtual environment. Excellent project planning and implementation skills on complex research assignments. Advanced knowledge and proficiency with all major legal research platforms. Proficiency and experience with the administration of research request tracking systems. Outstanding communication, customer service and team-building skills, with the ability to interact across all personnel levels in a large law firm environment. Education and/or Experience: Master of Library Science Degree from an ALA-accredited program. Minimum of eight (8) years of experience as a research librarian in a large-law environment, with at least three (3 years of experience in a supervisory or management role. #LI-Hybrid The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Hiring Salary Range: $110,000.00 - $130,000.00 Troutman Pepper guides clients from startups to multinationals in their most critical legal and business matters. Our attorneys and other professionals provide comprehensive and practical advice that advances our clients’ business objectives, anticipates hurdles, and positions each client to succeed in rapidly evolving markets and regulatory environments. Our platform of 23 offices across the U.S. allows us to meet our clients where they are – and wherever they need us to be. We have deep, unique experience in the industry sectors that will power the national and global economy in the years ahead, including energy, financial services, health sciences, insurance, and private equity. Our service offerings span transactional, regulatory, and litigation practices, covering everything from advertising to zoning. Our culture is built around service – including always putting clients first. Our service ethic manifests itself in everything we do, including through Troutman Pepper Plus, our market-leading client listening and client value program. Through Troutman Pepper Plus, our attorneys and knowledge professionals collaborate to understand each client’s needs, and co-create bespoke solutions that add real value to the client’s business. Often, that means doing things differently – and we leverage all of the firm’s resources to deliver a client-attorney experience that makes everyone’s life easier. A service culture also means supporting each other. We know that delivering the best counsel and service to our clients depends on a work environment that embraces mutual respect, inclusiveness, and teamwork, and empowers every individual to contribute. The best ideas arise when everyone has a seat at the table. We also support the communities where we work and live. Individuals and groups firmwide contribute time and talent to a wide range of civic, cultural, charitable, educational, and professional organizations, and to providing pro bono legal services in support of important cases and causes.

Salary : $110,000 - $130,000