Account Manager Liaison

Account Management Liaison

Department: Account Management

Reports to: Client Service Manager

FLSA Status: Non-Exempt

PRINCIPLE PURPOSE OF JOB

The Account Manager Assistant works closely with assigned Account Managers ensuring all Administration duties are completed. This includes entering needs as soon as posted/received, uploading or submitting profiles to Clients as soon as they are submitted by Recruiters, auditing needs and websites, uploading facility confirmations and any other Administration duties as required. You may also be trained to be a backup and provide coverage when an Account Manager is out.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While
performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands; fingers; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. Must be able to spend continuous time on the phone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

ESSENTIAL JOB FUNCTIONS

• Work closely with assigned Account Managers on various accounts with duties that will include but may not be limited to:

• Maintaining the IHS submissions, paperwork and clearance process that will include contacting the HCP to obtain information and the facility to communicate clearance deadlines
• Submitting profiles on various MSP or VMS sites quickly
• Posting needs (FYRE posts most of these)
• Auditing VMS sites for new needs (FYRE posts most of these)
• Learning to be a backup for Account Managers if needed
• Assisting with UTMB schedules if needed
• Uploading facility confirmations
• Assisting with the administration duties of the Account Managers
• Provide prompt excellent customer service to the facilities
• Work closely with recruiters to obtain submissions

ADDITIONAL JOB FUNCTIONS

• Take call after hours if scheduled to do so.
• Any tasks which the Director of Sales, Client Services Manager, CEO and COO deems necessary to further the interests of the department or company.
• Follow all procedures and protocol.

QUALIFICATIONS AND CAPABILITIES

• Must have a Bachelor’s Degree in a related field or equivalent work experience
• Individual must be comfortable on the phone and the computer, strengthening current business relationships, positively working directly with HCP’s, be organized,efficient and professional at all times.
• A general knowledge of the computer and email with the ability to enter data consistently and correctly is also required. Type an average of 55 WPM.
• Needs to possess a general knowledge of account management and sales techniques and be proficient with them.
• Must have the ability to complete tasks successfully under minimal supervision.
• Must be able to feel comfortable using medical terminology on a daily basis.
• Must be able to occasionally travel, if required, to client or potential client facilities.

• Must be able to take direction from Account Managers to assist when needed.
• Must be able to function efficiently and professionally in a fast paced, sometimes stressful sales environment while maintaining a positive attitude at all times.

SKILLS

• Team Work: Able to share due credit with co-workers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Communication: Able to clearly present information through spoken or written word; read and interpret complex information; talk with customers or clients; listen well
• Attention to Detail: able to be alert; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Initiative: able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Integrity: able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by co-workers; give proper credit to others; handle all situations honestly.
• Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs
• Influence and Persuasion: Able to convince others in either positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to
  authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
• Negotiating: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolution of terms.