What are the responsibilities and job description for the Service Advisor position at Truck City Ford?
Truck City Ford in Buda is currently hiring for service advisors in our growing service department. Paid Ford Factory training. Guaranteed Base Pay and signing bonus for experienced advisors.
Truck City Ford is part of the Leif Johnson Dealer group.
Leif Johnson Ford has been in business for almost 60 years. We are a family owned and operated business that has 3 Ford franchise dealerships and 5 Pre-owned locations in the Austin area. We pride ourselves in offering a no hassle and family oriented atmosphere. Whether you purchase a vehicle from us or not, we want to ensure that you leave from our dealership feeling valued, comfortable and heard. We are also committed to the Austin community. Leif Johnson Ford is involved and sponsors programs such as Earning by Learning, Responsible Parenting, Toys for Tots and more.
BENEFITS
- Medical, Dental and Vision Insurance
- 401(K)
- Paid time off
- Flexible Schedules
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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