Case Manager

Description

The following is a composite representation of the actual positions which make up this classification. It is not intended to cover all possible job requirements or job factors which, if applicable, are included by reference. Lines of supervision and reporting are as shown on an organizational chart. TrueCore Behavioral Solutions has zero tolerance for abuse.

A. Position Definition & Summary:

Description: To coordinate with the Department, agency staff, other agencies and other members of the community, in the assessment of the youths individual needs, treatment and performance planning; perform as a liaison between the program, court, providers and community.

B. Position Expectations and Essential Functions:

• Maintains ongoing communication with the Department of Juvenile Justice and support services.

• Schedules and coordinates treatment team meetings to provide total case management of the resident by completion of the needs assessment, performance plan, and monthly progress updates.

• Makes handwritten entries to resident charts describing service performed, progress in discharge planning process, or other interventions.

• Conducts psycho-educational/social rehabilitation groups as needed and conducts 1:1s with youth and family related to rehabilitative and transition issues.

• Schedules, attends, and documents court hearings.

• Creates performance plan for youth based on treatment team input and updates goals monthly or as required by youth progress.

• Ensures timely and accurate correspondence to judges, Juvenile Probation Officers, and parents in relation to orientation, monthly progress updates and release proceedings.

• Ensures extensive communication along with all treatment team members to address youth and parental issues.

• Coordinates all youth release proceedings including notification of release, coordination of the exit conference, and development of the transition summary.

• Utilizes appropriate individual counseling techniques; assists residents in identifying and resolving areas of social, psychological, emotional, and or behavioral dysfunction.

• Develops treatment plans and performance contracts.

• Alone or in a team, participates in initial admission interviews.

• Participates in case assessments and progress conferences.

• Insures the proper supervision of juveniles and helps maintain order.

• Prepares and submits case histories, preliminary interviews, and impression intake reports.

• Investigates and verifies pertinent facts and information necessary for an effective treatment plan.

• Develops appropriate working relationships with involved agencies such as, social service, juvenile justice, and/or corrections departments, the police, courts, probation and parole officers, schools, clinics, hospitals, physicians, lawyers, clergy and employers and employment agencies.

• Maintains an assigned caseload, provides necessary group or individual counseling, chairs treatment team meetings and coordinates the delivery of treatment plan services.

• Leads treatment planning conferences; assists in the identification of residents weaknesses and strengths and the development of individual treatment and education plans.

• Conducts resident group life skills meetings to achieve prescribed objectives regarding interpersonal interaction, education, employment and personal adjustment.

• In response to episodes of extreme behavior, uses appropriate crisis intervention and behavioral management techniques, which may include the physical restraint and confinement of residents.

• Participates in escape apprehension activities and emergency response activities.

• In the absence of trained medical personnel, provides emergency first-aid and arranges for immediate follow-up care.

• Maintains a system of records and files which includes entries in a daily log that reflects individuals' needs, problems and progress; prepares clear and concise reports on critical incidents.

• Coordinates and develops uniform practices and direction with facility-wide activities.

• Interprets, explains and applies the rules, regulations and procedures of the Academy.

• Compiles and maintains essential records and files.

• Attends and takes part in conferences, training institutes and meetings concerned with the programs and activities of the facility.

• Attends training meetings on subjects designed to improve skills, attitudes and knowledge needed for maximum performance.

• Effectively implements and consistently applies the programs Positive Performance System (PPS) / Behavior Management System (BMS).
• Responsible for assembling the treatment team to identify the appropriate attendees in all youth related court hearings. This includes, but is not limited to, youth status hearings.

• Detect, respond, and prevent abuse of youth.

• Performs other duties as assigned by supervisor.

Qualifications

C. Position Requirements:

Education: Credentials are preferred bachelors degree from accredited university or college in field of counseling, social work, psychology, rehabilitation, special education or in a related human services field and have two years experience in working with children with serious emotional disturbances or substance abuse problems.

Other Requirements:

• Must be 21 years of age or older.

• Appointees will be required to possess a driver's license valid in the state where the work site is located only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

D. Knowledge, Skills and Abilities:

• Knowledge of basic theory and practice of human behavior and problems of group living.

• Knowledge of the nature of common behavior and mental health disorders of childhood and adolescence, and the appropriate responses.

• Knowledge of programmatic approaches to behavioral management including the principles of behavior modification.

• Knowledge of individual and group counseling techniques.

• Ability to maintain an attitude of objectivity and open-mindedness concerning new approaches and methods of dealing with children's problems.

• Ability to keep abreast of new ideas, attitudes and skills relevant to working with problem children.

• Ability to think clearly and act appropriately in an emergency or potentially dangerous situation.

• Ability to understand complex concepts of learning and behavior modification and their application to the client population served.

• Ability to participate in recreational activities.

• Knowledge of the rules and equipment used in popular games, sports and other leisure activities and their therapeutic applications.

• Ability to prepare required records and reports.

• Ability to maintain essential records, reports and files.

• Ability to participate in escape apprehension activities and to respond to emergency situation requirements.

• Knowledge of basic first aid and emergency medical care.

• Knowledge of governmental and private agencies that can offer treatment and rehabilitation assistance.

• Knowledge of and familiarity with techniques used in group and individual counseling.

• Ability to organize assigned work and develop effective and efficient work methods.

• Ability to interview persons who may be emotionally upset and antagonistic.

• Ability to comprehend and adjust to frameworks of references other than one's own cultural and educational standards.

• Ability to relate and adjust to individuals of varied types, including staff, residents and their families.

• Ability to acquire knowledge to analyze, comprehends, interpret and apply basic laws, rules, regulations and procedures to specific situations.

• Ability to learn to collect and make appraisals of factual information and the social relationships of individuals and families, to learn quickly the essential and significant facts in an individual or family situation, to weigh and evaluate such facts and to take appropriate action.

• Ability to maintain a firm, correct and professional attitude at all times.

• Ability to comprehend the problems of persons who are physically and/or emotionally maladjusted.

• Ability to prepare clear, sound, accurate and informative reports containing findings, conclusions and recommendations.

• Ability to demonstrate judgment and discretion in dealing with sensitive information and to function independently within a team- oriented atmosphere.

• Ability to move among work site buildings; occasional travel required.

• Ability to work with a variety of behaviors.

• Ability to tolerate verbal and mental abuse while maintaining a professional demeanor.

• Ability to perform appropriate crisis intervention, including physically breaking up fights.

• Ability to complete pre-service and annual in-service CPR and first aid certification training and self-defense and physical intervention training.

• Ability to pass drug and TB screening and testing.

• Ability to work under pressure; meet inflexible deadlines; set priorities; deal diplomatically with difficult individuals; supervise others; ability to manage multiple programs; lead small program management teams and work independently. Adherence to the highest ethical standards essential.

E. Equipment Utilized

• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

F. Physical Requirements & Work Environment:

• Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 50 pounds of force occasionally. Position is mainly sedentary work (office work), but may on occasion include physical force execution. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations.

• The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting. Work environment may involve exposure to noise, dust, fumes, dangerous machinery, chemicals, body fluids, falling objects, and aggressive verbal and physical behavior from students and weather and temperature extremes.

• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.