IT Product Owner

About the Opportunity:

As a TruHearing Product Owner, you will have the opportunity to help manage our homegrown enterprise software platform. This platform, Echo, helps our internal and external users manage the entire customer journey. You will work with our users, stakeholders, and development teams to define and ship solutions that improve system flexibility and user experience. You will also contribute to new customer-facing, web-based applications that will allow customers to interact with their benefits and order hearing-related products. You will have a direct impact on our mission to reconnect people to the richness of life through industry-leading hearing healthcare solutions!

What will you be doing?

• Manage product backlogs: create user stories for features, bugs, and tasks in alignment with projects and product vision and strategy; constantly prioritize, evaluate, and reprioritize stories for team backlogs to support successful deployment of roadmap (30%)
• Partner with users and stakeholders: understand our user’s and stakeholder’s perspective, goals, and processes to define solutions with their collaboration that will bring delight end users (30%)
• Support development team: work with a development manager, integrate into the development teams and be able to answer questions and make decisions without oversight to keep the team moving quickly (10%)
• Identify and solve problems: be able to identify root problems in workflows or data and propose effective solutions and get buy in from stakeholders (10%)
• Implement & improve processes: evaluate our current processes to determine where we can improve or need to implement additional structure; facilitate process implementation and improvement with input and oversight (10%)
• Be a subject matter expert: be knowledgeable on the entire use of our systems to share knowledge with stakeholders/users and problem solve on the spot (10%)

What skills do you need to bring?

In addition to exhibiting the TruHearing Values of Delight, Alight, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Initiative - Acts autonomously in a broad range of known and ambiguous situations, is appropriately persistent.
• Accountability - Anticipates needs and consequences, delivers to expectations, and uses pre-emptive communication appropriately.
• Analytical Thinking - Analyzes information, recognizes patterns, and summarizes insights.
• Strategic Thinking - Interprets broad and complex issues, understands or can evaluate causes/effects, benefits/risk, inputs/outputs.
• Facilitation - Manages group dynamics and encourages participation in predictable meeting environments.
• Planning & Organizing - Plans and organizes work to team or company expectations.
• Agility - Anticipates upcoming needs for change, proactively plans and communicates strategies to leverage ambiguity in positive ways and mitigate negative effects.
• Project Management – Implement and prioritize complex projects with multiple interdependencies, contingencies, or nuances.
• Creativity & Innovation - Appropriately questions current approaches, explores, dreams.

What education or experience is required?

Required:

• Bachelor’s degree in STEM field or equivalent experience
• At least three (3 ) years of experience managing software products.
• At least three (3 ) years supporting an agile development team.
• Demonstrated understanding of the software development life cycle

Preferred:

• CPM, CSPO certification
• Prior experience with healthcare applications
• Knowledge of HIPAA and other healthcare compliance/regulatory requirements

About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 6 years in a row! An employee recently shared: “I love the people I work with. From the CEO down, the company is transparent, caring, and striving for the best. There is great energy here and everyone genuinely cares about the employees and customers.”

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufactures, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

**Note: Don’t meet every single requirement? Studies have shown that women and members of marginalized groups are less likely to apply to jobs unless they meet every single qualification. At TruHearing we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, either way we would like to meet you!

Salary : $2 - $0