Principal Experience Designer - Digital + Physical UX

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

The boundaries between the digital and physical realms are blurring, giving rise to new opportunities for innovative experience design. Customers are increasingly exposed to digital interfaces co-mingled with physical spaces creating new ways to design experiences that incorporate the physical environment and aesthetics with various kinds of digital displays and kiosks. This is also true in banking as customers step into branches for transactions and help with their financial needs. The Principal Experience designer will play a critical hands-on role in shaping the experience both customers and teammates have within Truist branches.

You have proven experience with leading initiatives and a solid foundation for the fundamentals of design within a particular focus area. You will inspire the team with deep knowledge of practice area, understanding of trends, and the ability to think beyond today to build client centric solutions that are not only intuitive but differentiating. You will influence a culture of innovation and excellence by guiding and inspiring teammates. This is an individual contributor role with no management duties however you may mentor less experienced teammates to build expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Mentor and develop exceptional design talent (but not line manage). Teach by showing
and doing. Play an active part in evaluating, recruiting, and developing talent.
2. Create/invent highly innovative business opportunities that expand the value delivered
to clients through digital and physical experiences.
3. Create and deliver world-class, end-to-end experiences and lead special/innovation projects.
4. Define standards and best practices that improve experience design through active involvement
and leadership.
5. Influence and support a culture of design excellence.
6. Consult and collaborate with talented teams in a supportive, complex environment and develop
an understanding of broader organizational context and goals.
7. Demonstrate thought leadership and be seen publicly as a leader in design
8. Excellent communication skills that fosters alignment across teams and builds productive partnerships
9. Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in related field (or equivalent work experience)

2. 6 years of experience in the field (may include equivalent education)

3. Demonstrable experience leading large and/or complex projects

4. Excellent ability to communicate ideas and rationales to influence decision-making

5. Strong understanding and application of industry and discipline standards

6. Extensive experience creating artifacts and executing ideas, as well as experience

coaching teammates to execute

7. Ability to give and accept critique, coaching, and feedback and to promote a culture of critique

8. Demonstrated success driving results

9. Proficiency in applicable software applications

10. English language fluency

Preferred Qualifications:
1. Relevant domain work experience
2. Extensive experience interacting with creative teams, business owners and technical teams
3. Comfortable with engineering/development processes, particularly Agile
4. High comfort level in working within a self-directed culture and navigating ambiguity and
coaching others in this skill
5. A strong passion for improving people's lives through design

10. Banking or financial services experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify