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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports, lead projects and monitors investor and state guidelines.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish.  Please use numbers to separate each distinct responsibility.  

Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities and assign tasks. Handle credit reporting updates. Create job aids and conduct training. Maintain and update department investor and state matrices. Submit investor exception requests and address investor related questions. Handle attorney and investor escalations and projects as assigned.  Maintain quality, productivity, attendance, and SLA expectations. Perform routine quality control reviews. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. Four or more years of mortgage experience in Foreclosure, Loss Mitigation, Post Foreclosure, Bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors. Strong interpersonal, time management, organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision making skills. Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements Ability to quickly grasp complex foreclosure concepts, identify gaps and resolve issues. Advanced knowledge of MSP, Clarifire and ADM. Project oversight experience. Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Preferred Qualifications:

Bachelor’s degree in appropriate field Vendor monitor experience Knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

þ      Sitting (if checked, indicate frequency)

                           Constantly (More than 50% of the time)

☐       Standing (if checked, indicate frequency)

                           Choose an item.

þ      Walking (if checked, indicate frequency)

                        Occasionally (Less than 25% of the time)    
☐      Bending (if checked, indicate frequency)

                        Choose an item.
þ      Lifting (if checked, indicate pounds)

                            Up to 25 lbs.

þ   Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ   Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ   Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

☐   Travel (Must select one)

Minimal and up to 10%

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