Customer Service Representative

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for working with key internal and external customers to proactively resolve commission concerns (i.e. timing of payments, commission advance requests, agent/ agency account audits, manual loading of commissions/ overrides so that appropriate payouts occur, account debits, etc.) and ensuring timely payments to our agents

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Respond to internal / external commission inquiries via phone and e-mail in an effort to ensure prompt and accurate commission payments
2. Prepare and submit, to the finance department, manual and void check requests in order to correct commission inaccuracies
3. Request commission advances or scheduling of an off cycle check to prevent a delay in commission payment
4. Open work orders for issues that cannot be resolved immediately and regularly follow-up on these outstanding issues
5. Maintain incoming/outgoing carrier mail, sort and process Crump check cycles and returned mail.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Effective interpersonal and written communication skills
2. Ability to provide excellent customer service to both internal and external customers
3. Effective time management skills
4. Ability to prioritize and accomplish multiple tasks simultaneously
5. Capable of working independently as well as in a team environment
6. Ability to work in a self-directed fashion
7. Experience with PC's in a Windows environment
8. High School Graduate or equivalent GED

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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