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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Monitors and analyzes data and documents for quality and associated risk to which business process is subject. Ensures compliance with corporate risk, regulatory and/or investor requirements. Monitors and analyzes transactions for data quality, risk, client experience, and workflow efficiency. Participation with complex review/audit or remediation.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives. Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis. Identify root cause, gather requirements and provide recommendations for identified issues by collaborating with Stakeholders including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Risk Management Organization, Model Risk Management, Internal Audit, external auditors and consultants to elicit business needs, gather requirements and offer solution. Prioritize analysis of exceptions, findings, reports, processes, controls and technology for optimum deployment of mortgage resources for increasing profitability and reducing risk. Develop competitive industry studies, key performance indicator (KPI) metrics and key risk indicator (KRI) metrics. Effectively summarize and present findings and project results to Mortgage leadership. Engage with subject matter experts (SMEs), business partners, technology group and others to develop clear and accurate reporting, process maps, financial insight, operational support and analysis. Demonstrate a positive organized, efficient, detail-oriented and creative mindset in all work activities. Perform work with autonomy

Process Flows

Research and Root Cause Analysis

Quality Oversight process – reviewing fails, LOB rebuttals, QC of testers (10%)

Develop new tests and updating current test – test plans, reference guides

Control Development and Testing

This position may require teammates to telecommute. When telecommuting is required, a telecommuting agreement will be leveraged to define work arrangements with management. Note: Truist will permit eligible employees to telecommute when doing so meets its business objectives, and authorization will be granted to telecommute without regard to an eligible employee’s race, gender, religion, national origin, age, disability, or other characteristic protected by law or Truist Equal Employment Opportunity policy. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Accounting, Finance, Mathematics, Computer Science, Economics, or equivalent education and related training preferred or equivalent work experience Zero to two years of experience in any combination of finance, operations, risk management, quality assurance, consulting, product development, project management, banking or equivalent (experiential advanced degrees may reduce this requirement) Excellent decision-making and verbal skills Ability to synthesize complex data and deliver findings in a simple and easy to read format Demonstrate ability to listen, ask questions and comprehend new or complex matters Demonstrate proficiency in basic computer applications, MSP, and Microsoft Office software products, particularly Excel, PowerPoint and Visio

Preferred Qualifications:

Proficient with Black Knight’s Mortgage Servicing Platform (MSP) servicing system and overall mortgage servicing processes (e.g. acquisitions/transfers, Customer Service, Escrow Administration, Payments, Payoffs, Investor Reporting, Collections, Loss Mitigation, Foreclosure, Bankruptcy)

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

þ Sitting (if checked, indicate frequency)

Frequently (25% - 50% of the time)

• Standing (if checked, indicate frequency)

Choose an item.

• Walking (if checked, indicate frequency)

Choose an item.

• Bending (if checked, indicate frequency)

Choose an item.

• Lifting (if checked, indicate pounds)

Up to 25 lbs.

þ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

þ Travel (Must select one)

Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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