Mortgage Development Officer

PRIMARY PURPOSE

The primary purpose of this position is to assist the Credit Union in fulfilling our core purpose, To Serve Our Members’ Interests, while helping to meet our core values of:

• Integrity is first in all we do
• Treat all with respect
• Value employees as our primary resource
• Be a good corporate citizen

To achieve the purpose while living our core values, the position must deliver supreme quality service to both internal and external members as defined by our Service Promises.

• I promise to treat you with the highest standards of respect and professionalism.
• I promise to be accurate and ensure the security of your financial information.
• I promise to make it easy for you to do business with us.
• I promise to identify your needs and suggest a solution that will improve your financial life.
• I promise to respond to your requests in a timely manner.
• I promise to show you appreciation for allowing me to serve you.

JOB SUMMARY

This position assists Credit Union members with mortgage loan products and proactively solicits mortgage business from realtors, relocation specialists, key community partners and members.

ESSENTIAL FUNCTIONS

May include any and/or all of the following:

• Actively listen and respond to member inquiries, suggestions, requests, and concerns.
• Recommend mortgage loan products to members and take applications.
• Proactively elevate mortgage business volume in the market by building rapport with key community leaders and real estate professionals; by employing systems for follow-up and process management; and by serving members in a manner that prompts them to promote and repeat business.
• Aggressively increase the volume by building rapport with key corporate and real estate professionals; by employing systems for follow-up and process management; and by serving members in a manner that prompts them to promote and repeat business.
• Assign new mortgage files to Mortgage Disclosure Specialist for prompt delivery of regulatory documents.
• Successfully register with NMLS annually.
• Successfully complete all applicable compliance training and testing.
• Work with VP, Mortgage Lending Manager and Assistant Manager, Sales and Development to identify trends, product enhancements and process improvements in order to capture a greater share of the business.
• Work with departmental personnel to ensure mortgage applications generated through business development activities are processed and closed effectively.
• Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:

• Mortgage Lending functions including policies, practices, and standards
• Modern office equipment
• Credit Union operations, procedures, products, services, philosophies, practices, and systems
• Technology and various software programs

• Ability to:

• Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
• Organize and prioritize in order to meet deadlines
• Write reports and correspondence and to speak effectively before members and employees.
• Solve practical problems and deal with variables in situations
• Self direct with the initiative and drive necessary to activate a project from conception through completion
• Solicit business that results in increased volumes

• Skill in:

• Interpersonal and human relations
• Making effective and timely decisions
• Typing and personal computer

QUALIFICATIONS
Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education and self-study

Successfully complete all applicable compliance training and testing

Education and experience equivalent to:

Experience with Federal Housing Authority FHA, Veterans Affairs VA, and Freddie Mac, construction loans, bridge loans and reverse mortgage loans

Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This position requires registration on an annual basis with the NMLS registry.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.