What are the responsibilities and job description for the Ops. Customer Services Representative position at Trusted Journey Pet Memorial?
Customer Service Rep
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150 locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
LOCATION: 3703 W Kelly Park Rd, Apopka, Fl
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
What you’ll do
- Act as an extension of our client care team – you’re the face of our company when it comes to the veterinary community!
- You’ll be meeting with veterinary staff frequently and we’d love for you to be able to help troubleshoot issues on-site and report back, noting anything that needs to be escalated
- Drive a company van along a pre-designed daily route for 8-10 hours where you’ll pick up deceased pets from local veterinary clinics and bring them back to our memorial center
- Assist the operations staff when necessary
Why you’re a great fit
- You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
- You have a valid driver’s license and a stellar driving record
- You can easily shift gears – problem-solving and quick thinking are your thing
- You’re consistent – being punctual and dependable is important to you
Work Conditions:
- Frequent bending and lifting (65lb minimum weight)
- Using provided apps and GPS software to complete your route
- Certain PPE is required for different tasks, but we’ll provide that for you
- 40 hours a week, guaranteed
- Overtime and weekend work may be available during busier times
- Working in varying temperatures – you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility
YOU’LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve
WHAT YOU CAN EXPECT FROM US:
- Generous salary and benefits package includes:
- 3 national medical plans that pay 100% after the members’ deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D, STD and LTD for all full-time employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness, Accident and Pet insurance are offered as an employee’s choice
- Tax savings account: HSA, Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.