Reception Specialist - OI

Description

TSAOG Orthopaedics, is a large multi-specialty physician group, we have been here since 1947 and were not going anywhere.

We take a big part in community outreach with our Light Charity program.

If you are looking for a team that enjoys laughing, is family orientated, and has the work hard play hard mentality, then this company is for you.  

We value Respect, Communication, Accountability, dependability and Compassion.

A place where you can rely on great teamwork and Integrity.

We are a place that is true to its values. If this is what you are looking for then look no further.

We are looking for a sharp, ambitious, and enthusiastic Reception Specialist to join us. The successful candidate is someone who is passionate about working in a care team model with personal responsibility for greeting patients, collecting co payments and updates patient information such as Insurance, driver's license in our EMR system. 

EMR experience, clinical knowledge is a preferred.

What You’ll Do:

• Greets customers in a polite, prompt, and helpful manner.  Provides any necessary instruction/directions.  Informs appropriate department/person of customer’s arrival.
• Verbally informs patient of wait time.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals), provides any necessary forms needing completion, and obtains signatures as necessary.
• Administers appropriate forms needing completion and obtains signatures as necessary.  This may include, but not limited to, the following:
  • Privacy policies
  • Financial policies
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses - utilizing eligibility and phone report.
• Refers patients to Financial Counselor for payment agreements, or detailed explanations of benefits.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required, and attach referral requests.
• Enters charges into computer system.
• Assembles new patient charts for “next day” clinic.
• Balance daily collections with time of service payment summary report, and prepares deposit slip.
• If on “early shift”, employee must lock collection bag in safe at the end of his/her shift.
• Daily:  Carries out appropriate actions related to hold and practice buckets.
• Accepts delivers, enters in to log, and notifies appropriate party.  Directs package, as requested, to the appropriate party – documenting date and location sent.

Qualifications

What You’ll Need:

• Must have a High School Diploma or equivalent. 
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills.  Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Will be required to wear mask for entire shift. 
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.