Helpdesk Administrator

TSG Technologies is looking for happy, professional, and motivated people to join our team! We provide IT services for small & medium sized businesses in Connecticut. We implement small projects, handle software and hardware migrations, updates & upgrades, integrations, IT management, policy development and oversight of IT environments. We support and encourage continued education through company paid certifications and continued education courses.

Responsibilities for Help Desk Administrator

• Onboarding and Offboarding on-prem and cloud based M365 Accounts, SharePoint sites, and Intune policies
• Setting up workstations for new employees and providing IT introductory training
• Anti-Virus/Anti-Malware/MDR policy management
• Configure, test, monitor and verify system backups for data restores
• Line-Of-Business software installation, upgrades, and management for clients
• On-prem and remote server maintenance and updates, including patch management, performance monitoring, and hardware maintenance
• Troubleshooting current Microsoft/Mac operating systems, server and workstation issues
• Providing 2nd level support for organization’s network including LAN, WAN, and WLAN support
• Lead other techs on project deliverables
• Providing support after normal working hours when necessary
• Create and follow client specific documented processes when needed
• Work may be remote or onsite at clients location so slight travel is required
• Obtain and maintain required application and Microsoft certifications
• Other duties as assigned

Preferred Qualifications/Experience

• 2-4 years: Working with Windows Server in an Active Directory environment, M365, Intune, SharePoint, and OneDrive preferred
• Experience working with AV/AM/MDR tools (ESET, Huntress, Sentinel One, etc.) and PSA/RMM tools (Datto PSA/RMM) preferred
• 2-4 years: Troubleshooting Windows/Mac desktop issues
• 1-3 years: Experience working with different network topologies, manufacturers, and equipment (Unifi, Fortinet, Cisco, Meraki etc.)
Must have reliable transportation, be polite, respectful and have open communication with all staff and clients

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Educational Experience

• Bachelors Degree or equivalent in IT preferred but not required
• Microsoft Certifications, CompTIA Network , CompTIA A , Google Certifications are a plus

Company supplies the following

• Cell Phone Stipend
• Company paid Certifications*
• Work from home opportunities based on Project demand and need**
• 20 Days flexible PTO
• Paid Holidays
• Work Van for employees to use when traveling to clients site
• Company Provided laptop and equipment

• Subject to terms and conditions

**Upon approval from Manager. May still be required to travel to client’s site when working from home