Helpdesk Technician

TSG Technologies is looking for happy, professional, and motivated people to join our team! We provide IT services for small & medium sized businesses in Connecticut. We implement small projects, handle software and hardware migrations, updates & upgrades, integrations, IT management, policy development and oversight of IT environments. We support and encourage continued education through company paid certifications and continued education courses.

Responsibilities for Help Desk Technician

• Onboarding and Offboarding on-prem and cloud based M365 Accounts and SharePoint sites

• Setting up workstations for new employees and providing IT introductory training

• Anti-Virus/Anti-Malware/MDR Activity log review and remediation

• New device configuration and OS installations

• Setup and modify desktop/laptop based backups

• Line-Of-Business software installation, upgrades, and management for clients

• Troubleshooting current Microsoft/Mac operating systems and workstation issues

• Providing 1st level support for organization’s network including LAN, WAN, and WLAN

• Setup and configure printing, scanning, and other devices as needed

• Providing support after normal working hours when necessary

• Create and follow client specific documented processes when needed

• Work may be remote or onsite at client's location so slight travel is required

• Obtain and maintain required application and Microsoft certifications

• Other duties as assigned

Preferred Qualifications/Experience

• 1-3 years: Working with Windows Server in an Active Directory environment, M365, Intune, SharePoint, and OneDrive preferred

• Experience working with AV/AM/MDR tools (ESET, Huntress, Sentinel One, etc.) and PSA/RMM tools (Datto PSA/RMM) preferred

• 1-3 years: Troubleshooting Windows/Mac desktop issues

• 0-2 years: Experience working with different network topologies, manufacturers, and equipment (Unifi, Fortinet, Cisco, Meraki etc.)

• Must have reliable transportation, be polite, respectful and have open communication with all staff and clients

Educational Experience

• Associates Degree or equivalent in IT preferred but not required

• Microsoft Certifications, CompTIA Network , CompTIA A , Google Certifications are a plus

Company supplies the following

• Cell Phone Stipend

• Company paid Certifications*

• Work from home opportunities based on Project demand and need**

• 15 Days PTO

• Paid Holidays

• Work Van for employees to use when traveling to clients site

• Company Provided laptop and equipment

• Subject to terms and conditions

**Upon approval from Manager. May still be required to travel to client’s site when working from home