What are the responsibilities and job description for the Service Desk - TSA position at TSN Partners?
***No C2C or Sponsorship Available***
Position: Service Desk - TSA
Location: Lubbock, TX
Duration: Long-term contract/Contract to hire
Schedule: Monday-Friday, 8 AM-5 PM (Fully Onsite)
Job Description:The Service Desk - TSA will provide hands-on hardware and software technical support under the direct supervision of the IT Support Manager. Responsibilities include managing desktop support, server/network administration, troubleshooting, and escalation support. The role involves defining and maintaining standard operating procedures, handling audio-visual equipment, managing equipment inventory, documenting service incidents, and mentoring junior technicians. Additionally, the TSA will ensure timely incident resolution, perform network equipment repairs, maintain security measures, and collaborate with vendors and operations teams during system outages.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- 5-7 years of combined experience in information security, IT, and IT Service Management or 3 years as an RNDC TSA II.
- Proficiency in network troubleshooting, TCP/IP, VLANS, and routing.
- Technical skills in vulnerability assessment, operating systems, and incident response.
- Exposure to ITIL foundational structures, Service Transition, Service Operations, and Continual Service Improvements.
Certifications: Systems certifications or relevant IT certifications are a plus (e.g., A , Security , Network , ITIL, Microsoft MCP/MCSE).
Benefits:
- Comprehensive medical benefits
- Competitive pay, 401(k), retirement plan, and more.
Job Type: Full-time
Salary: Up to $38.00 per hour
Benefits:
- Retirement plan
Experience level:
- 5 years
Schedule:
- 8 hour shift
Experience:
- Help desk: 5 years (Required)
Work Location: In person
Salary : $38