Licensing Coordinator-Kansas City

Licensing Coordinator-Kansas City

Licensing Coordinator

The TTEC (formerly TeleTech) is seeking an insurance licensing coordinator to join our Licensing Department!

The Licensing team prepares our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

Job Duties:

Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. The Licensing Coordinator performs routine clerical duties, such as filing forms and other records for licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a field.

Key Performance Objectives:

• Manage the communication with internal/external partners
• Maintain 100% confidentiality, accuracy and completion of all licensing records and reports
• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed
• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class
• Understand and improve the key success metrics associated with each licensing goal
• Deliver consistent customer service and communication

Basic Qualifications:

• Strong understanding of TTEC's business, core values, and goals
• Ability to partner successfully with teams, management and client
• High level of integrity, judgment and follow through
• Strong attention to detail and desire to follow procedures
• Strong technical, analytical, verbal and written communications skills
• Ability to transfer data into reports in a timely and accurate manner
• Great interpersonal skills in dealing with a diverse population
• Open, honest and empathetic manner when dealing with people
• High customer service orientation
• Ability to respect and ensure strict confidentiality of customer and employee data
• Demonstrated multi-tasking capability and proven success in fast paced environment
• Proficient English, both written and verbal
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
• Notary or willingness to obtain
• Minimum of one-year clerical experience

Preferred Qualifications:

• Knowledge of call center business
• Call center experience in a training environment
• Very organized and detail oriented
• Advanced knowledge of MS office (Excel, Outlook, PowerPoint)
• Knowledge of licensing and appointing in insurance industry
• Certified to obtain fingerprints for state submissions or willingness to obtain

Notice to external Recruiters and Recruitment Agencies
: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

Employment Requirements
: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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