Site Manager, Real Estate & Facilities

Site Manager, Real Estate & Facilities

Role/Purpose:

Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC's financial exposure.

Principle Duties and Responsibilities:

• Develops guidelines for space management and conducts overall space planning, including furniture moves, reconfiguration and ongoing process improvement. Conducts ongoing needs assessment by soliciting divisional headcount information and growth information to determine space needs for future planning.
• Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
• Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
• Effectively leads and manages Facilities team, within the department's SLA and KPIs standards. including but not limited to Facilities Technicians, Service Coordinators, Facilities Systems, Specialists, Security Managers, Directory Assistance/Reception Supervisors, Receptionists, and contracted mailroom operation.
• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
• Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
• Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes. Develops and maintains standards to manage relationships with facility related vendors.
• Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.
• Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.
• Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date.
• Maintains the database of the facilities fixed assets and it's ranking
• Assists with Environmental questions / issues
• Acts as Emergency Manager during emergencies like calamities, fire, etc.

• Commander of Emergency Control Organization (ECO) Support.

• Has the full control of ECO activation within the area of responsibility.

• Updates Emergency Director on the emergency situations.

• Assists with Health Safety and Environment issues
• Department of Labor and Employment - POC
• Bureau of Fire Protection Coordinator and permit processing
• Economic Zone Authority - Facilities Point of Contact
• Department of Environment and Natural Resources - Pollution Control Officer and Managing Head

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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