Retail Manager

TUCSON AUDUBON SOCIETY

TITLE: Retail Manager
DEPARTMENT: Nature Shop
FTE STATUS: Part Time (32 hours/week)
FLSA: Non-Exempt
POSITION STATUS: Permanent
POSITION TERM: Permanent
POSITION LOCATION: Main Office – Nature Shop

SUMMARY: The Retail Manager is responsible for the daily operations of the Nature Shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Retail

• Manages shop operations including opening and closing.
• Rotates information and lobby displays to reflect current TAS activities.
• Maintains shop appearance along with the Retail Assistant, including regular merchandising and develops creative opportunities for outreach and displays.
• Organizes shop inventory and manages the Point of Sale system (POS).
• Creates and reviews sales reports, manages inventory levels, organizes monthly inventory spot checks, meets with vendors, orders merchandise, researches new merchandise opportunities.
• Processes incoming inventory including purchase order creation and receiving, tags merchandise, and works with volunteers to help manage inventory.
• Completes shop sales transactions as needed or when a volunteer is not available.
• Works with the Finance to ensure receiving, invoicing, and payments are accounted for appropriately.
• Conducts monthly spot checks for inventory management.
• Organizes annual inventory count using inventory tracking scanners and uploads to retail software.
• Maintains wholesale operations and works with Finance to ensure accuracy and timeliness of invoicing.
• Develops and manages the TAS online store and Amazon seller account.
• Provides end of month retail reports to Finance.
• Selects and purchases merchandise for store, receives merchandise and submits all required purchase paperwork to accounting.
• Develops relationships with vendors, especially optics vendors.
• Assists with creating the annual budget for the Nature Shop.
• Acts as main point of contact to manage all off-site sales events that involve a major Nature Shop component, such as the Southeast Arizona Birding Festival and Hawk Watch events.
• Collaborates with other departments to support off-site events that have a small shop component.
• Supports book signing events for other programs including book orders and processing sales.
• Plans marketing efforts for the Nature Shop, including regular newsletter ads for shop merchandise, general flyers, coupon programs, and frequent buyer programs.

Outreach and Development

• Prepares the shop to function as the face of TAS through creative and consistent branding.
• Works with Communications Team to ensure appropriate information for the Nature Shop goes out in weekly email, newsletters, on the TAS website and on social media.
• Promotes membership, volunteering, donations, field trips, the festival, and programming to shop patrons.
• Works with the Development department to gather contact information on non-member customers.

Nature Shop Volunteer Assistance

• Manages Nature Shop volunteers with Retail Customer Coordinator as it pertains to general shop operations and processes.
• Works with Volunteer Coordinator regarding scheduling and other volunteer needs for the Shop.
• Works with Volunteer Coordinator to recognize shop volunteers and keep morale high.
• Streamline Nature Shop operational procedures and communicates them to staff and volunteers.

General Shop Operations

• Assists in answering inquiries from the public regarding natural history, bird identification, and bird watching locations.
• Supports library checkout and reference use.
• Supports publication and reprinting of TAS publications: Finding Birds in Southeast
• Arizona, Tucson Audubon’s Checklist to the Birds of Southeast Arizona, Tucson Audubon’s Checklist to the Birds of North America, obtains ISBN numbers and barcodes, and manages timelines.
• Oversees shipping area needs and supports volunteers in shipping efforts
• Responsible for general upkeep of the library and mail collection.

OTHER RESPONSIBILITIES:

• Special projects or other duties as needed

SUPERVISORY RESPONSIBILITY:

This position oversees the Retail Customer Coordinator and the group of Nature Shop volunteers on a daily basis.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for those with disabilities.

• Works primarily in an office environment and uses a keyboard, mouse, and other common office equipment.
• May require intermittent travel to other TAS locations.
• Ability to speak and hear coworkers.
• Ability to lift and move 40 lbs.
Ability to use hands for manual tasks requiring dexterity.

EDUCATION, EXPERIENCE, AND COMPETENCIES:

Required
• Associate degree in a related field
• 1 year retail, inventory management, or related experience
• Knowledge of Shopify or other similar retail software
• Experience supervising staff
• Experience with Amazon.com and Stamps.com
• Excellent customer service skills
• Strong working knowledge of, and comfort with, internet use, e-mail, Microsoft Office, Google programs, and social media
• Strong organizational and time management skills, detail-oriented, and the ability to handle multiple priorities
• Excellent verbal and written communication skills
• Excellent interpersonal skills and the ability to collaborate positively with people at all levels
• Valid Arizona Driver’s License
• Understanding of and commitment to the organization’s mission, goals, and values
• Flexibility with work schedule, must be able to work Saturdays

Preferred
• Volunteer management experience
• Experience with merchandising, visual art, and displays
• Knowledge of birds, birding, and related local resources
• Familiarity with binoculars and optics

A combination of education and experience may be considered if it directly relates to the position and supports the ability to successfully perform the job.

Tucson Audubon is an Equal Opportunity Employer. Our programs and employment are open to all. We value diversity and do not permit any discrimination against applicants, employees, or volunteers on the basis of race, ethnicity, national origin, gender, age, religion, sexual 
orientation, marital status, veteran status, medical condition, disability, or any other status protected by applicable law or statute in any of our policies or programs.

At Tucson Audubon, our commitment to Inclusion, Diversity, Equity, and Access (IDEA) goes beyond being in full compliance with employment law; Tucson Audubon actively cultivates a culture that embraces differences, with the commitment that everyone is a valued member of
our team and is treated with respect and dignity. We intentionally work to foster a culture of inclusion with openness, honesty, visibility, creativity, and trust as core values.

This job description is not designed to cover or contain a comprehensive listing of activities and details required for each duty listed above. Detailed work plans should be developed with the manager and designed around the duties listed above and should address program and
organizational goals.

This position has been reviewed and approved by management.

Salary : $19