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User Services Analysts III

Tulane University
Covington, LA Full Time
POSTED ON 2/3/2023 CLOSED ON 8/9/2023

Job Posting for User Services Analysts III at Tulane University

The User Services Analyst III provides leadership in delivering information technology (IT) user support services and infrastructure resources. The User Services Analyst III achieves this by developing and implementing technology support strategies to effectively utilize emerging and appropriate technologies, tracking and reporting on technology problem trends, creating technology documentation and standards, and maintaining accurate back stock of high-availability PC & Mac common replacement parts and most used peripherals. Apple iPhone, iPad and Microsoft Surface tablet experience and support for TNPRC issued mobile devices.

Required Knowledge, Skills, and Abilities
  • Excellent written and verbal communications skills with ability to communicate verbally and in writing with both non-technical end-users and technical staff required
  • Demonstrated ability to work in a team environment required
  • Demonstrated commitment to customer service required
  • Demonstrated ability to learn and adapt to new technologies required
  • Must be able to occasionally lift heavy objects such as computers or printers.
Required Education and/or Experience
  • Bachelor's Degree
  • Apple Certification required

  • PC/Windows technical experience required; minimum 3 years
Preferred Qualifications
  • Experience in an educational setting
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Salary.com Estimation for User Services Analysts III in Covington, LA
$69,842 to $84,970
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