Quality Assurance Coordinator

Turning Point Community Programs is seeking a Quality Assurance Coordinator for our Transitional Support Services Santa Rosa (TSS Santa Rosa) program in Santa Rosa. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.

GENERAL PURPOSE

Under the administrative supervision of the Clinical Director, this position is responsible for ensuring that the program remains in compliance with Regional Center guidelines. Assists the Clinical Director in the quality management functioning of the Program.

DISTINGUISHING CHARACTERISTICS

This is an at-will administrative position within a program. Additionally, this position is responsible for the day-to-day completion of critical paperwork and assisting the Clinical Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class

• Completes Diagnosis updates as assigned.
• Completes MORS/8 Determinants assessments as assigned.
• Tracks progress notes and provides feedback directly to management team.
• Tracks assessments due and completion. Works in coordination with the Team Leaders and Clinical Director to ensure that all assessments and client plans are completed in a timely manner.
• Attends/Conducts Utilization Review meetings when the Clinical Director is not available. Coordinates with Clinical Director to implement recommendations.
• Responsible for tracking and reviewing results of internal utilization and review.
• Reviews charts to ensure that they meet state and legal/Regional Center requirements.
• Assists the Clinical Director and Program Director with developing the Quality Improvement plan and implementing changes.
• Assist the Clinical Director with filing, organizing and maintaining a record of KETs (Key Event Tracking) and inputting data into charted system.
• Assist the Clinical Director with filing, organizing and maintaining a record of Risk Management Binder (SIRs).
• In coordination with the Clinical Director and Program Director, reviews and evaluates customer satisfaction/performance outcome data.
• Insures the safety, health, and well-being of the members.
• Completes paperwork as assigned in a timely manner.
• Meets the standards set for performance in all aspects of job duties.
• Provides support to other staff members as needed.
• Adheres to and upholds the policies and procedures of Turning Point Community Programs.
• Attends staff meetings unless approval for non-attendance is secured from the Clinical Director or Program Director.

Knowledge Of:

• Turning Point’s Mission, Vision and Core Values.
• Principles and goals of community mental health.
• Principles and goals of the “consumer/family driven model.”
• Psychosocial rehabilitation’s treatment and programming.

Ability To:

• Perform crisis intervention strategies.
• Read, analyze, and interpret general business reports, professional journals, and/or governmental regulations.
• Communicate effectively orally and in writing.
• Understand budgeting requirements and budgetary implications for programming.
• Work effectively under stress and conflict.
• Exercise appropriate judgment and decision making.
• Be flexible and adaptable in any given situation.
• Work as a member of a team.
• Supervise staff, delegate responsibility, and provide leadership and training.
• Be well organized, flexible, and self-disciplined.
• Plan, organize, implement and evaluate programs.
• Get to multiple locations typically via car.

Schedule: Monday – Friday, 8:30 am - 5:00 pm

Compensation: $ 26.00 - 27.59 per hour With a $1000 sign-on bonus

Interested? Join us at our open interviews on Wednesdays from 2-4PM,

located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670

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CLICK HERE TO APPLY NOW!