Overnight Transportation Supervisor

A Transportation Supervisor will effectively supervise transportation staff to include Bus Drivers and Chauffeurs; ensuring appropriate service levels are maintained.

Position Responsibilities:

• Maintains thorough knowledge of Transportation Services and conveys pertinent information to employees regarding policy or scheduling changes.
• Maintains frequent communication with all work areas to ensure guest service efficiency and performance standards are achieved.
• Assists the Manager with employee training/development and monitors business flow to develop efficient training, break and shift schedules.
• Consistently assists the Transportation Manager in developing and implementing policies and procedures to ensure efficient departmental operation.
• Regularly monitors the inventory of all supplies and orders supplies when needed.
• Always assists in the review of payroll reports for accurate work hour totals and makes adjustments when needed.
• Inspects vehicles daily for internal and external cleanliness and makes sure limos are stocked for guest departure/pick up.
• Responds to guest complaints in an appropriate and timely manner, demonstrating sound decision making skills.
• Coordinates limo services for VIP’s and entertainers.
• Is consistently visible to staff and proactively coordinates transportation for events.
• Monitors employees and documents any inconsistencies in performance. Follows-up with coaching/counseling and disciplinary action when appropriate.
• Closely monitors expenses with sound tracking such as fuel usage.
• Ensures buses and other vehicles are in proper usage rotation.
• Works with a third party transportation service when necessary to confirm requested runs when in-house fleet isn’t available.
• Monitors bus drivers, bus patterns and timing to ensure efficiency.

Position Minimum Qualifications:

• Must have High School Diploma or Equivalent. Associate’s Degree in Hospitality or related field preferred.
• Valid NYS Commercial Driver’s License (Class B or CDL) with passenger endorsement (no restrictions) preferred.
• Must have previous supervisory experience in a Hotel environment.
• Must have excellent communications skills.
• Must possess good leadership skills.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Must have the ability to organize/prioritize and complete multiple tasks simultaneously

Job Type: Full-time

Pay: $42,120.00 - $50,544.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Transportation Supervisory: 1 year (Preferred)

License/Certification:

• CDL Class B (Preferred)
• Passenger Endorsement (Preferred)

Work Location: One location