What are the responsibilities and job description for the Non-Conforming Technician position at TVH Parts Co.?
Job Summary
TVH is seeking a detail-oriented Non-Conforming Technician to join our team in Olathe. The Non-conforming technician is a hands-on position responsible for processing daily Non-conformance, noting all discrepancies in QA database. Sorting N/C returns from TVH DC’s. Follow-up with materials on all discrepancies, obtain return authorizations and assist TVH materials dept. to ensure future compliance.
TVH is a dynamic, successful international company with a clear vision on customer & employee centricity. We are passionate about fostering a challenging & rewarding environment for our employees which promotes teamwork, growth & development, creativity and initiative. Visit our careers page to learn more about the unique benefits offered by TVH and take our virtual tour.
Why you’ll love TVH
Purpose Driven: TVH is a purpose driven organization, we Keep You Going and Growing.
Career Advancement: We have job levels and career paths established for all our warehouse positions and TVH is committed to filing a minimum 33% of our open positions each year with internal candidates.
Benefits: In addition to our onsite preschool & free Health Clinic, we offer 5 BCBS medical plans to choose from, Vision, Dental, Company paid Short & Long Term Disability & Basic Life Insurance, a 401(k) plan with a 6% company match, employee discounts and more.
Employee Centered: TVH also offers a variety of employee-centered benefits as part of our wellness programming including an onsite gym, chiropractor, masseuse, as well as educational and recreational programs throughout the year
Core Functions
- Process daily nonconformance from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly.
- Fields customer-initiated claims concerning product quality in general. Evaluate said product to verify conformance in workmanship, construction, function and overall integrity as required by engineering specifications or OEM samples.
- Process daily defective returns from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly. Suggests final disposition of product.
- Follows up non-conformances with Materials group. Give detailed reasons with QA reports, obtain return authorizations, packing slips, inventory adjustments final disposition of product.
- Disposition of non-conformances from all TVH distribution centers using same methods and tools as Kansas warehouse.
- Follows up rejected defective returns through CRM with sales. Give detail reasons, photos and options for return to customer.
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TVH is an equal opportunity employer and is committed to diversity. We look to create an inclusive environment that challenges, inspires, rewards and transforms our team to be the best of the best.
