See yourself at Twilio

Join the team as our next Corporate Security Technology Systems Engineer 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to deploy, administer, support, and maintain the software, systems and technology that empower the Corporate Security operational teams to protect Twilio’s people, places and things. This position, reporting to the Director, Corporate Security Technology, provides services for technologies spanning physical security systems, operational platforms to include intelligence, incident management, and mass communications, internal tooling, and SOC.

Responsibilities

In this role, you’ll:

• Enhance and maintain current solutions, while assessing, testing, and pushing for technology betterments to provide security at scale with a focus on end user experience.
• Document and maintain configuration records and develop operational training standards.
• Respond to support requests within established SLAs and champion vulnerability management through systems uptime utilization. 
• Manage system installations to ensure equipment is installed correctly and leverage internal standards for the functionality required, and take initiative to configure systems with very little or no assistance.
• Develop metrics for reporting across technologies to drive improvement and innovation at scale.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6 years direct, hands-on, experience with physical security systems or corporate security technologies.  in private sector corporate security as a people manager or 6 years in public sector with 
• Genetec Certified (Level II minimum)
• Demonstrated experience in developing systems physical deployment standards.
• Demonstrated experience in systems and device troubleshooting and support ticket management.
• Successful experience in managing field subcontracted projects and services.
• Proven ability to mark-up and amend schematic systems and component diagrams.
• Excellent organizational, analytical and problem-solving skills.
• Experience working independently and as part of a team. Will take the initiative to drive deliverables forward even under ambiguous circumstances. 
• Proficiency in Google GSuite, presentation development and metrics reporting development.
• Willing and able to travel to any of the Twilio facilities sites.  

Desired:

• PSP and/or NICET VSST Level III.
• Autodesk AutoCAD and Revit experience.
• Proficiency with Airtable, Veoci, Alert Media, Dataminr. 

Location 

This role will be remote, and based in the USA (outside of CA, CT, NJ, NY, PA, or WA). Approximately 35% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $99,360 - $124,200
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Salary : $99,360 - $124,200