What are the responsibilities and job description for the General Manager position at TWIN TIER HOSPITALITY?
Job Details
Description
BASIC PURPOSE: Plan and manage the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations. Recommends the hotel’s budget, marketing plans and business plans and managers within approved plans and objectives. Position is responsible for the direct supervision of the hotel’s executive committee and the indirect supervision of all hotel employees. Position has regular contact with the hotel owners to provide information and discuss operations:
ESSENTIAL FUNCTIONS:
- Manage the Human Resources of the hotel in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and terminate, as appropriate. (30%)
- Implement company programs (TTH/ Franchiser), develop and manage property programs and manage the operations of the hotel in a manner consistent with the requirements of; the Management contract, the Franchise agreement, Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of customer satisfaction, limit liabilities and maximize profits. (30%)
- Develop, recommend, implement and manage the hotel’s annual and long term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations. (15%)
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (10%)
- Maintain the property in first class condition; protect, secure and enhance that assets as appropriate. (5%)
- Participate in community and professional organizations to maintain high visibility and promote a good image thus fostering future growth. (5%)
- Maintain personnel and payroll documents, files, and records in compliance with TTH policies and procedures. Monitor and direct proper employee orientations and training activities.
NON-ESSENTIAL FUNCTIONS:
Perform special projects and participate in task forces and committees as requested.
Qualifications
Knowledge and Skills:
Education: A four year college degree or equivalent education/experience.
Experience: Five to ten years of employment in a related position with this company or other organization(s).
JOB TITLE: General Manager
REPORTS TO: Regional Director of Operations
Skills and Abilities: Required advanced knowledge of the hospitality and business management fields. Required considerable working knowledge of other major areas and the skill to integrate and communicate that information. Required studying, analyzing and interpreting complex activities or information in order to improve current practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. Requires highly developed communication skills to interface with executives at all organizational levels; owners, investors, employees and guests.
No. Of employees supervised: 100 to 500 employees
Travel Required: Required for meetings, training and conferences
Hours Required: 50 to 60 over a 5 to 6 day period; flexible; days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
__X__No Lifting/Pushing/Pulling/Carrying Required.
Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
__X___No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Multiple daily walk-through to include entire hotel (min. 10%)
_____Stationary Position
Continuous Standing Describe the reasons to include time period and frequency.
__X___No Continuous Standing Required.
Climbing Stairs: Up to approx. 30 steps 5% of week (time period).
Ladders: Up to approx, _____ feet _____% if ______(time period).
_____No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
__X___No Driving Required.
Work Environment Inside: 95% of week (time period).
Outside: __5__% of week (time period).
Describe any abnormal temperature exposures: When performing physical examination of building exterior/or mechanical rooms.
ENVIRONMENT
Physical Job Requirements(for essential functions only)
Hearing: __X__Critical _____Moderate _____Minimal
Explain: Communicate with owners, corporate, employees, guests.
Vision: __X__Critical _____Moderate _____Minimal
Explain: Visually inspect hotel
Speech: __X__Critical _____Moderate _____Minimal
Explain: Communicate with owners, corporate, employees and guests
Literacy: __X__Critical _____Moderate _____Minimal
Explain: Reports, budgets, policies, procedures, etc.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
__X__No Chemicals/Agents Used.
Protective Clothing: Type:
Approx. _____% of _____(time period)
__X__None Required.
Equipment Operation List type of equipment and frequency of use.
Personal Computer, telephone, calculator
_____None Required.
Other Considerations:
Salary : $65,000 - $82,300
