What are the responsibilities and job description for the Retail Associate position at Twins Smoke Shop?
We are looking for a socially confident retail associate to assist our customers with purchasing decisions, process transactions, and maintain a clean and visually appealing sales floor. The retail associate's responsibilities include assisting customers with questions, complaints, and returns, processing payments, and arranging merchandise on shelves and displays.
To be successful as a retail associate you should have an outgoing personality and enjoy interacting with customers. Ultimately, an exceptional retail associate should be able to provide customers with seamless, positive shopping experiences.
Responsibilities
- Greeting customers and offering assistance.
- Answering customer questions and concerns.
- Providing customers with detailed product information and recommendations.
- Advising customers about member benefits, promotions, and sales.
- Totaling purchases and processing cash, check, and credit card payments.
- Processing exchanges, returns, and refunds according to company policies.
- Maintaining a clean and organized retail environment.
- Assisting with stock management.
- Arranging merchandise on shelves and displays.
- Assisting in other departments if/when needed
- Attending events on and off-premises if/when needed
Requirements and skills
- High school diploma/GED.
- Previous retail experience is beneficial.
- Excellent customer service skills.
- Good communication and interpersonal skills.
- Computer literate and basic math skills.
- Available to work on weekends and holidays.
- In-depth knowledge of cigars (not required but helpful)
- Drivers license and transportation
Additional Information:
- In-depth training will be provided
- Growth opportunities available: management-level positions
- Bonuses and commissions
- Opportunities to work in both locations: Londonderry & Hooksett
- Must pass drug test & background check
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Bathrooms are cleaned every 30 minutes, building is cleaned daily, deep clean weekly.
Ability to commute/relocate:
- Londonderry, NH 03053: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
- Retail sales: 2 years (Required)
- Cigar: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: One location