Field Service Technician / Installer

Company Background:

TWN Communications (“TWN”) is a communications company deploying broadband products and services throughout rural areas across the United States.

Through an innovative hybrid approach, TWN offers a complete, turn-key broadband solution that combines both fiber-optic and fixed wireless technologies.

TWN is looking for individuals who can join our growing team and provide valuable experience

Field Service Technician/Installer:

Under general supervision, installs and maintains towers, antenna systems, and related site structures; acts as a project leader when assigned; works irregular hours and travels extensively throughout the coverage area. Performs related duties as assigned.

Job Responsibilities for the Field Service Technician / Installer:

· Installs, maintains, repairs, removes, or retrofits antenna systems equipment and power systems (e.g. antennas, microwave dishes, feed lines, ice shields, etc.), sometimes under adverse conditions (e.g., high towers, inclement weather, remote sites, etc.) to maintain operational communications throughout the wireless network using safety equipment and hand, power, and specialty tools.

· Transports heavy equipment to work locations including remote sites to perform functions of the job using appropriate vehicles (e.g. 4-wheel drive vehicle, snow cat, trailer, tractor, crane, fork lift, etc.).

· Operates construction equipment (e.g. ditch witch, 4-wheel drive vehicles, capstan winches, fork-lifts, etc.) to load/unload communications equipment and supplies, and install/remove communications equipment using safety equipment and clothing, and hand tools (e.g., hard hat, seat belt, etc.).

· Designs and fabricates tower hardware and accessories to maintain, repair, and retrofit antenna systems equipment in order to support communications system operation using fixed and portable power tools and welding equipment.

· Inspects remote communication sites to assess and/or schedule preventive maintenance.

· Reads, reviews, and updates tower documentation files to gain information and develop a knowledge base of antenna/tower systems using various logs, manuals, and written procedures.

· Responds to 24-hour calls for assistance to provide emergency support.

· Analyzes remote communications sites to determine best location and proper placement for installation of new antenna systems equipment using section documentation, manufacturers' documents, and specialized equipment.

· Interprets various documents (e.g. blueprints, diagrams, manufacturer specifications, etc.) to ensure proper installation of antenna systems using technical expertise, and knowledge of blueprints and diagrams.

· Writes, reads, reviews, and updates tower/antenna system information to provide current site documentation.

· Completes and submits various forms and reports (e.g. time & activity, travel claim, monthly report, vehicle usage form, work order logs, etc.) to document activities, expenses, etc.

· Remains current on job-specific topics through training courses, workshops, seminars, professional organizations, professional publications, etc. to apply appropriate policies and technologies to assigned job functions.

· Performs on-site repairs and maintenance to vehicles and construction equipment to return them to service using hand and specialty tools.

· Makes preliminary line-of-site surveys from communication towers using climbing and safety gear (e.g. climbing belt, harness, hard hat, steel-toed boots, etc.).

· Receives inventories, inspects, ships, and delivers parts and supplies to locations throughout the coverage area. Assists as needed in maintaining remote communication buildings and towers and antenna systems to ensure continuance of communication system.

· Develops and conducts training of less experienced co-workers to assure quality work, safety and proper use of tools, equipment, and materials, and to demonstrate safety or technical job requirements.

Requirements for the Field Service Technician / Installer :

· Computer experience/Microsoft Office knowledge/Google Docs

· Hand tool experience

· Willingness to work at heights up to 400’

· Acceptable driving record

· Background check/drug screening will be conducted

· Self-motivation and personal skills

· Capability of lifting 50lbs

· Willingness to work on-call during specified periods of time (compensated accordingly)

Benefits (Upon completion of 90 day probationary period) for the Field Service Technician :

· AD&D, Medical, Dental, Vision, 401K, Tuition Reimbursement

· Paid Company holidays/vacation/sick

· Compensated elevated structure pay

· Company vehicle (available date of hire)

· Internet and cell phone provided

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

License/Certification:

• Driver's License (Preferred)

Work Location: On the road