Service Writer/Advisor

Tyler Brothers Farm Equipment, INC. is currently seeking a dedicated service writer to act as the liaison between our service department and our customers. The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the service department and the customer, and relaying already prepared, cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, keep the customer updated on the latest information, and coordinate logistics with two drivers to pick up and drop off customer equipment. The service writer will also coordinate schooling for new customers who have recently purchased equipment.

To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team. The service writer must be a person of good moral and ethical character as you will be in charge of a great deal of responsibility.
Service Writer Responsibilities:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Scheduling pickups and deliveries of customer owned equipment in the service department.
• Scheduling deliveries and schooling for new customers who have purchased equipment.
• Checking warranties and insurance.
• Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Service Writer Requirements:

• A high school diploma or equivalent.
• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Maryville, TN 37801: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Salary : $45,000 - $75,000