Operations Coordinator

Responsible for departmental support to the School of Continuing Studies including: student registration, customer inquiries, record keeping, receptionist duties, general oversight of the registration process; assisting with department daily operations in functional areas as required.
ESSENTIAL FUNCTIONS and DUTIES

• Answer and route incoming calls
• Assist student inquiries by providing departmental course and program information
• Assist with student registration in person and via phone
• Oversee daily processing of student payments and refunds
• Oversee the completion and accuracy of daily deposits as needed
• Provide high level skills for performance of data entry, typing, filing, record-keeping and written correspondence as needed.

Primary Departmental Duties

• Assist Operations Manager with course cancellations and student outreach
• Serve as third-party registration contact and oversee third-party registration process
• Oversee student registration paperwork, including receipts and schedules
• Facilitate communication with department employees as needed
• Assist Operations Manager with operational software system as it pertains to course and student data

General Institutional Duties

• Communicate information to faculty, staff and the general public
• Maintain a high level of professionalism while serving as liaison between the office and other College personnel.
• Adapt to policies and procedures affecting the function of the organizational unit
• Prepare and compile reports, forms and other documents as required
• Serve on department, division, and College committees as needed
• Work to develop close and effective working relationships with various stakeholders within and outside the campus community
• Perform other duties as assigned

COMPETENCIES

• Knowledge of the College vision, structure, culture, philosophy, values, and code of ethics

• Knowledge of business ethics and adheres to and promotes these in all transactions

• Knowledge of principles, practices, and standards of human resource administration

• Knowledge of computer operations, functions, and related peripherals

• Knowledge of and ability to use office electronic mail software and capabilities

• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic

• Skill in data entry with minimal errors

• Skill in proofreading with high accuracy

• Skill in the use of standard office equipment and software

• Skill in talking to others to convey information effectively

• Skill in completing assignments accurately and with attention to detail.

• Ability to follow instructions, respond to management direction, and to improve performance through management feedback

• Ability to communicate effectively and possess strong interpersonal skills

• Ability to handle difficult and stressful situations with professional composure

• Ability to provide quality customer support, address inquiries and bring resolutions

• Ability to establish and maintain effective working relationships

• Ability to adhere to ethical business practices and promote ethical behavior

• Ability to implement department related tasks, processes, and projects to ensure day-to-day operations

• Ability to compile, review, and reconcile data for accuracy, completeness, and compliance

• Ability to understand and follow written and oral instructions

• Ability to perform assigned responsibilities with minimal to moderate supervision

• Ability to perform accurately in a detail oriented environment

• Ability to accurately prepare and maintain records, files, and reports

• Ability to manage office administrative tasks effectively and efficiently

• Ability to prioritize, organize and perform multiple work assignments simultaneously

• Ability to process and handle confidential information with discretion

QUALIFICATIONS
Required Education

• High School diploma or GED

• 1-3 years of office experience

Preferred Education

• Associate degree with coursework in a business related field

• 3-5 years of experience as an office assistant or workplace team member

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS

• Occasional stress due to deadlines or workload because of intermittent or cyclical work pressures

• Routine shift hours, infrequent overtime, nights or weekends

• Mostly indoors, stationary workspace

• Moderately quiet office

• Minimal physical effort required; minimal walking, bending, and/or standing, negligible lifting

• Conditions associated with sitting at a PC performing job duties as stated

OTHER EXPECTATIONS

• Will have contact – in person, by email, or by phone – with staff, students, and the general public.

• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. The position description is not inclusive of all responsibilities and expectations and may be amended with or without prior notice.

Job Type: Full-time

Pay: Up to $26,949.00 per year