The Cashiering product team, part of the NIC/Payments division, is looking to fill a Business/Product Analyst role to accelerate the build out of Tyler's enterprise-wide cashiering and point of sales payment collection application.
You will be joining a multi-discipline team of experienced product experts, technical resources and quality assurance specialists all focused on delivering a world class solution to Tyler's diverse customer base. Along with the skills sets you bring to the position, draw on these resources to create intuitive and feature rich functionality for today's customers and tomorrow's prospects in an evolving marketplace. You will have the opportunity to work on projects both focused on enhancing existing core functionality and others aimed at developing new enterprise features to broaden the product's market appeal.
This position offers the candidate a great opportunity to hone the skills necessary to extract requirements from stakeholders, construct stories for the technical resources to develop and to successfully deploy the new features at customer sites. Work on a critical piece of Tyler's solution suite of payment processing and revenue management functionality, utilized by an extensive nationwide group of federal, state and local agencies.
The Business/Product Analysts will participate in every stage of the product management lifecycle, described below, to add value to the product and to grow out product development skill sets: - Research market problems: Research competing products and organizations. Conduct onsite and virtual visits to client sites. Conduct interviews with clients and prospects
- Prioritize problems to solve: Evaluate incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organize releases of product features. Validate priorities and plans with stakeholders.
- Design solutions to problems: Communicate requirements as epics and stories. Consult with designers on mockups and prototypes. Consult with engineers on technical solutions. Validate designs and requirements with stakeholders.
- Deliver solutions to the market: Guide development and testing of new features. Document features and functionality for future reference. Demonstrate and train features for stakeholders. Validate features with early adopter clients.
- Drive adoption of solutions: Measure adoption and usage in the target market. Assist in sales demonstrations, webinars, and proposals. Advocate through marketing campaigns and community messaging. Participate in Tyler conferences and events.
The ideal candidate for this position should have the following skill sets and experience: - Experience working with local government financial or receivable departments
- Knowledge of payment collection solutions
- Work history in a customer-facing role, preferably in gathering requirements for software development
- Knowledge of the software development life cycle, especially agile methodologies
- Knowledge of software design principles, especially user centered design
- Skills sets to communicate in written, verbal, and presentation formats
- Well-developed analytical and problem-solving skills, an attention to detail, time management skills and the ability manage multiple work tasks effectively
- Ability to work well in the following ways: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
- Ability to travel to client sites, conferences, and Tyler offices, as needed
LocationTroy, Michigan | Overland Park, Kansas
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Requisition Number:2022-2088
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.