What are the responsibilities and job description for the Software Support Specialist position at Tyler Technologies, Inc.?
our mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users.
Responsibilities
- Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex client issues
- Train clients in system operation and software functionality
Qualifications
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- Experience with Unix would be a plus
- Readiness to learn new technologies at lightning speed
- Commitment to providing an exceptional experience to our clients
- Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM
- SQL Experience highly preferred
Location
Troy, Michigan | Remote
Travel
0-5%
Taking Care of You & Your Family
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
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