Tier 1 Representative

Job Details: Summary: This position will be sitting at our TVDC Russellville , AR distribution center The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support.  This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests. This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items.  This position will also monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership Essential Duties and Responsibilities Support – 100% Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support) Review and update of key business processes and general master data components Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met Requirements: Education: Bachelors degree or equivalent combination of education and experience Experience: 2 years relevant customer support role and past data entry experience Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output.  Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus. Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment.  Must be able to work in a fast-paced environment.  Must be able to multi-task when applicable.  Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.  Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.  Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player. Supervisory: No. Travel: No travel Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment. Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here. Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose. Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Salary : $33,300 - $42,100