What are the responsibilities and job description for the Reservation Agent position at U-Haul?
Location:
1027 William Flynn Hwy, Glenshaw, Pennsylvania 15116 United States of AmericaU-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services.
U-Haul offers its Reservation Agents:
- Career stability
- Opportunities for advancement
- Health insurance & Prescription plans if eligible
- Paid holidays, vacation, and sick days if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401k and Employee Stock Ownership Plan
- 24-hour physician available for kids
- Dental & Vision Plans
- Subsidized gym/fitness membership if eligible
- Business and travel insurance
- YouMatter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
Reservation Agent Responsibilities:
- Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations
- Assist in controlling rental equipment inventories within the assigned marketing company geographic area
- Update, review, and audit inventory reports
- Answer customer inquiries
- Assist centers and dealers with reservations and additional tasks
- Schedule U-Box routes for customers in local area
Minimum Qualifications:
- High School Diploma or equivalent
- Working knowledge of office equipment such as multi-line phones, phone etiquette, Word, and email.
- Customer service experience
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
