Business Practices Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role will be responsible for identifying and tackling inconsistent branch expectations and behaviors, activation of the Client Engagement Model leading to a consultative service model and assisting in the standardization of plays and toolsets for the front line.

Directly and through professional staff, oversees and assists with the strategic management of divisional sales goals and objectives for a specific defined geographical area. Promotes corporate marketing programs in order to achieve full participation and success within all designated locations. Develops division or market level programs which compliment corporate programs to meet unique market needs, yet adhere to corporate strategies and standards. Coordinates processes between centralized support areas, marketing and product groups to implement market level plans. Monitors sales results and is involved in the training of sales management and sales force to help ensure that sales and service goals are met.

Responsibilities:

• Continued evolution of the Client Engagement Model with a focus on needs-based conversations. Establish/manage governance standards related to customer-facing materials/collateral deployed across the branch network.
• Definition of Client Experience goals for Branch and Small Business Banking. Create and maintain Client Experience tools and resources to support field. Close collaboration with the CX office and Global Learning and Development.
• Identify trends/patterns in customer contacts to inform areas of opportunities to retain and deepen client relationships.
• Interface with the Sales Practices Oversight Committee; anticipate and respond to heightened regulatory expectations for customer treatment.
• Provide business response to regulators/exam requests.
• Assess industry best practices.
• Serve as primary complaints management interface to identify trends/patterns in customer contacts.
  
  
  

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Eight or more years of related experience
  
  
  

Preferred Skills/Experience

• Thorough knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services.
• Thorough knowledge of sales and marketing concepts and the bank’s sales and marketing programs.
• Excellent leadership and project management skills.
• Proven ability to influence and persuade others.
• Strong creative, analytical and problem-solving skills.
• Effective presentation and strong verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
  
  
  

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.