Business Administration Specialist (US MAJOR MARKET/REMOTE)

U.S. Compliance: Searching for a high performing individual who wants to make a difference. Join our fast-growing environmental, health & safety (EHS) compliance firm to help us CARE for people, PROTECT the environment, and GROW our clients business.
U.S. Compliance is the industry leader in EHS compliance management and EHS consulting solutions, delivering OSHA/safety and environmental compliance expertise for industrial companies throughout North America. We re known for our knowledgeable OSHA and EPA compliance professionals, as well as for being the only compliance consulting firm that offers OSHA safety training, EPA permitting and reporting, and environmental compliance services for a predictable, affordable monthly fee instead of a project-based billing with hourly rates.
As a privately held professional services firm, we invented Compliance as a Service (CaaS) business model and are the only firm built to deliver it. We ve partnered with manufacturers for over 30 years, customizing our services to help them attain and sustain EHS compliance, acting as extensions of their existing team and resources, and helping them grow their business.
U.S. Compliance maintains a world-class client satisfaction score and a top 5% Gallup employee engagement rating for all surveyed companies. With our success and growth trajectory, we are adding to our team providing professionals to have a truly rewarding career within our exceptionally progressive culture.
Position Information:
The ideal Business Administration Specialist will bring excellent organizational skills, strategic thinking, the ability to multi-task, be technically savvy and have experience within Customer Relationship Management (CRM) tools. This team member will work with our Operational Teams to facilitate the coordination of resources and reports.
Essential Duties and Responsibilities:

• Understand and work within our organizational Customer Relationship Management (CRM) tool and Professional Services Automation (PSA) systems
• Review, maintain, and act upon operational real time PSA based dashboards
• Bring a strategic mindset to help the Operations Team properly align resources across all regions of the country to maximize efficiency, cost effectiveness, and the balance of work within the team
• Work with the Operations Teams to establish a resource for new projects and subscription work
• Make strategic recommendations to the Health & Safety Leadership Team to aid in the efficiency of making resource decisions that involve significant change or complexity
• Assist with confirmation of appointments
• Manage the late visit report process to minimize the number of late visits and to ensure the work is scheduled
• Communicate with clients to ensure scheduling and assignments are handled with excellence
• Perform all required backend PSA functions for new assigned clients and resources
• Complete monthly service capacity and load management reports
• Analyze and provide recommendations for growth in terms of the distribution of travel-oriented work and new hire considerations
• Work with the staff onboarding team to ensure all new personnel are oriented to operational related functions
• Create and communicate client load reports and maps for each team member
• Maintain strong communication with service team members to ensure direction is clear and they feel supported
• Demonstrate the ability to assist Executive and Senior Leaders with any additional work
• Travel scheduling support to the Health & Safety group
• Corporate Operational support additional functions as needed

Minimum Requirements:

• Experience in CRM (Microsoft Dynamics or similar)
• An associate s or bachelor s degree preferred
• Strong technical skills and proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint
• Effective written and verbal communication skills
• A strategic mindset
• Adept in customer service principles
• Strong organizational skills
• Attention to detail balanced with effective time management & work efficiency
• Ability to work independently in a fast-paced environment
• Strong decision-making skills and ability to assert good judgement
• Open-minded attitude and positive outlook

Location:

• Remote (supported by Corporate Office located in Excelsior, MN)

If you re looking for a career opportunity and not a job, U.S. Compliance could be your home. Join our dedicated team and fulfill both your professional and personal goals while helping our clients care for their employees, protect our environment, and grow their business.
This full-time/salaried position includes competitive compensation, incentive income earned through our Success Sharing Program, benefit package that includes health insurance, dental insurance, Health Savings Account, 401K retirements plan with a company match, disability coverage, life insurance, paid time off (min. of three weeks at start), paid holidays, volunteer time off, technology reimbursement, wellness program, service anniversary gifts and more.
Learn more about U.S. Compliance by watching our mission and culture videos.

Job Type: Full-time