What are the responsibilities and job description for the TAP Assistant position at U.S. Marine Corps?
Duties
- Compiles and organizes data from various sources to develop and prepare graphs, dashboards and reports for presentation. May review reports to help identify administrative, programmatic and operational issues or problematic procedural processes.
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Develops Standard Operating Procedures (SOP) to assist management in operating more efficiently and effectively. Collects data and develops training materials, presentations and information packages for the Transition Readiness Program (TRP). Investigates and analyzes adverse quality trends or conditions and initiates actions to correct and identifies and reports significant program accomplishments. Designs strategies for identifying opportunities to improve customer service and quality processes.
Provides a variety of administrative support duties such as researching and assembling information for various reports, planning and arranging the maintenance and preparation of information for budget reports, and organizing the flow of administrative processes for the TRP. - Develops and prepares reports, briefings, special papers and summaries from data about the TRP gathered throughout the year, presenting both formally and informally. Develops and manages a central SharePoint, enabling access for staff accountability as required. Independently researches benefit information and keeps abreast of benefits related to initiatives by various coalitions and agencies, to include Department of Veterans Affairs.
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Screens telephone calls, walk-ins, and situations for complexity and either referring to supervisor or resolving issues when appropriate. Interviews clients to determine their transition needs and provide the necessary assistance/referral.
Coordinates trainings, seminars and workshops, providing instruction when necessary. Involvement includes but is not limited to arranging location, agenda, schedule, registration, and managing attendance lists, assembling material packets, programs and handouts, and miscellaneous client informational materials. Collects and evaluates attendee feedback and evaluations, recommending changes to training program in order to improve/accommodate end user needs.
Identifies steps to improve transactional processes or routine business practices. - Analyze and compile statistical data for monthly reports and other reports. Attend briefings, conferences, and seminars. Assist in conducting a marketing campaign to include social media, written publications, personal contacts, and videos/webinars.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
MINIMUM QUALIFICATIONS:
1. Must have at least three years¿ experience in performing career service duties in a large customer-oriented organization
2. Bachelor's degree in Human Resources, Business Management, Education, Sociology or a related field is preferred.
3. Must be able to demonstrate knowledge, skills and abilities with Microsoft Office Suite, including developing reports, briefs and spreadsheets (Word, Excel, PowerPoint)
4. Must have excellent interpersonal skills; both written and verbal
5. Must have the ability to speak in front of small to large groups of people, including workshop/seminar facilitation.
6. Knowledge of military transition assistance process and resume preparation is preferred.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
- Stability of Federal Civilian Service
- People with passion for doing work that matters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
- Stability of Federal Civilian Service
- People with passion for doing work that matters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Agency contact information
QUANTICO MCCS
Phone
703/784-3454
Email
mccsquanticohumanresources@usmc-mccs.org
Address
QUANTICO MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN: PERSONNEL OFFICER
QUANTICO, VA 221345001
USANext steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to Public
