Deskside Support/ Technical Support Computer Engineer with Health Industry Experience

UAO Consulting
New York City, NY Contractor
POSTED ON 10/15/2022 CLOSED ON 11/26/2022

Job Posting for Deskside Support/ Technical Support Computer Engineer with Health Industry Experience at UAO Consulting

We're looking to hire a consultant for a project with a client.
The consultant would need to have 
- At least three (3) years of successful and relevant experience providing desktop/help desk support
preferably in the healthcare industry.
-  At least two (2) years of successful and relevant working with nurses and other medical staff and
training them on use of electronic health record systems

The Consultant would provide the following services:
1. Conduct site visits of medical rooms at various schools across NYC to support nurses and other staff to
utilize the school health electronic health record system (ASHR) to document and access reproductive
health and other medical information. Schools to visit will be based on a ticketing system in addition to a
list of assigned schools provided to the consultant.
2. Visit at least 3 sites daily between 8:00am-4:00pm (M-F) and might work remotely to assist staff on
technical issues and completion of required staff trainings. The scheduled work week is fixed at 35 hours
per week, 7 hours a day. When schools are closed due to holidays, recess, and other school schedules, no
services are performed during those times. During the summer, the consultant will continue to work for the
duration of summer school.
3. Apply technical expertise in computer hardware system management and install PCs/laptops/printers,
conduct inventory, troubleshoot PC and printer issues, train nurses on the use of computers, assist with
connectivity issues, and assist staff with business mandates and requisite training requirements.
4. Provide technical support to school health staff on a remote work basis as needed between 8:00am-4:00pm.
Additionally, bi-weekly visits to the central office are required to submit sign-in sheets and inventory
paperwork, update database systems with visits, and attend meetings
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