IT Specialist

About the Role

As an IT Specialist I of the SaaS Product, you will maintain Uber Freight relationships with existing SaaS customers as well as assist the on-boarding team with a successful go-live for new SaaS customers using your knowledge and expertise of the Uber Freight TMS. You will be part of a team who cover a wide range of accounts dealing with varying requests/situations.

The ideal candidate will possess strong analytical acumen, superb business judgment, and a propensity to dive deep and solve complex problems. They will have a bias for action, be a self-starter used to working with a high degree of autonomy and be able to execute at both a tactical and strategic level with a strong attention to detail.

What the candidate will do

• Establish and maintain effective relationships with Uber Freight SaaS Customers through professional and timely communications and inquiry responses
• Use of internal ticketing systems (TechConnect/Jira); provide specific and detailed comments to ensure Help Desk receives clear actionable requests
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Onboarding new customers
• Execute user acceptance testing

Basic Qualifications

• High school diploma or GED
• Basic use of Microsoft suit of applications including Outlook, OneNote and Excel

Preferred Qualifications

• Bachelor’s degree
• Experience in freight industry with shippers and carriers
• Needs to be familiar with the freight industry, ideally worked at a company selling SaaS products.
• Strong interpersonal and relationship building skills; proven ability to get results across multiple groups and disciplines.

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

Education

• High School or better in General Education

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)